Sherif Ahmed Ebeid Radwan

• Addressed design challenges and evaluated alternative design models to meet project requirements.
• Drafted documentation detailing design requirements and technical specifications.
• Used [Software] to meet design specifications for functional prototypes.
• Collaborated with cross-functional teams to conceptualize and refine product concepts.
• Tested and analyzed equipment design and performance feasibility to determine potential ROI.

Manage the international submarine cables system passing through Egypt (SMW3& SMW4&FLAG&HAWK& IMEWE and ALETAR).

Operating at different Equipment from different Vendor i.e., Alcatel 1660,1664, 1660,1664,1670,1678,1620,1626 and 1830), Huawei (OSN 6600,6800,7500,3500),Mitsubishi SLTE ,Ciena(5430,6500).

Support, manage and monitor services from Telecom Egypt, Perform analysis and diagnosis on complex networking problems.

Responding to customer queries in a timely and accurate way, via phone, email or chat

Identifying customer needs and helping customers use specific features.

Analyzing and reporting product malfunctions.

Managing a team of junior customer service representatives.

Follow up with customers to ensure their technical issues are resolved.

Update our internal databases with information about technical issue, and useful discussions with customers.

• 2009 Familiar with different type of Modems (Patton & Pardyne) and also their configuration
• Troubleshooting MPLS VPN and its related applications
• Troubleshooting L2 VPN (ATM & Fame Relay) and tracing PVCs through WAN Switches
• Making MRTG for different customers.