Sherye Ann Gaskins
5200 SW 23rd Street, West Park,Florida
Summary
Detail-oriented and dedicated Customer Service Representative with extensive experience in the Customer Relations industry. Adept at establishing rapport with clients and committed to enhancing customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Proven track record in quality, efficiency, and process optimization. Recognized for being articulate, energetic, and results-driven, with a strong passion for developing relationships and fostering partnerships to drive business growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Instacart
06.2017 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced team productivity by promoting operational best practices.
- Investigated and addressed customer inquiries and complaints promptly.
- Provided excellent support and tailored recommendations in response to customer requests.
- Assisted customers in effectively navigating the company website and placing online orders, improving the overall user experience.
Customer Service/Billing and Collections Specialist
AmeriGas Propane Company
10.2014 - 06.2017
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Negotiated collection of outstanding balances through effective communication.
- Utilized probing techniques to identify reasons for delinquency, facilitating realistic repayment plans.
- Generated detailed reports on account activity for management, highlighting improvement areas.
- Maintained confidentiality of sensitive information in adherence to company policies.
Appointment Scheduler
Broward Community Action Agency
02.2007 - 10.2014
- Provided comprehensive information about products and services to potential customers.
- Managed an average of 100 inbound/outbound calls per day, strengthening client relationships.
- Streamlined the appointment setting process to enhance client satisfaction and retention.
- Assisted in the training of new staff on scheduling software and best practices for customer service.
Security Dispatcher
Navarro Security Group, Inc.
06.2004 - 01.2007
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
- Contributed to the development of new standard operating procedures, increasing efficiency and reducing potential errors in dispatch processes.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
Assistant Store Manager
Things Remembered Key Shop
12.1995 - 05.2004
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Spearheaded recruitment efforts, selecting top talent for the team.
Education
GED -
Miami Dade College
Miami, FL01-2016
Skills
- Order Processing
- Multi-Line Phone Systems
- Active Listening
- Delivery Scheduling
- Typing Speed: 45 wpm
- Microsoft Excel Proficiency
- Appointment Scheduling
- Effective Communication
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relationship Management (CRM)
- Administrative Support
- Computer Proficiency
Certification
- Adobe Certified Expert (ACE) – Adobe.
- Notary Public License - Florida Secretary of State or equivalent authority.
Timeline
Customer Service Representative
Instacart
06.2017 - Current
Customer Service/Billing and Collections Specialist
AmeriGas Propane Company
10.2014 - 06.2017
Appointment Scheduler
Broward Community Action Agency
02.2007 - 10.2014
Security Dispatcher
Navarro Security Group, Inc.
06.2004 - 01.2007
Assistant Store Manager
Things Remembered Key Shop
12.1995 - 05.2004
GED -
Miami Dade College
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