Shiela Canete
Cagayan De Oro City
Summary
Dynamic and dedicated professional with extensive experience in customer service at Virgin Voyages. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in point-of-sale system operations, consistently delivering exceptional service in high-pressure environments while fostering positive relationships with patrons.
Overview
15
15
years of professional experience
Work History
Waitress/ Crew
Virgin Voyages Cruise
2023.12 - Current
- Provided exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently using point-of-sale systems, ensuring accurate transactions.
- Collaborated with kitchen staff to coordinate timely meal deliveries, improving overall dining experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Food and Beverage Attendant
Umarika Cafe
2022.11 - 2023.06
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Assisted with food and beverage preparation, maintaining high standards of quality and presentation.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Monitored inventory levels, assisting in restocking supplies to ensure seamless operations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Online Seller
Mi Amore Thirft Shop
2022.02 - 2022.10
- Managed online inventory, ensuring accurate and timely product listings across multiple platforms.
- Responded to customer inquiries, providing exceptional service and fostering positive relationships.
- Developed engaging product descriptions that enhanced visibility and attracted potential buyers.
- Implemented promotional strategies, increasing shop traffic and improving sales performance.
- Analyzed market trends to identify popular items, optimizing inventory selection accordingly.
- Coordinated order fulfillment processes, ensuring efficient shipping and delivery of products.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Waitress
JW Marriott Hotel
2011.03 - 2019.05
- Assisted in training new team members on service standards and operational procedures.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations and guest flow.
- Implemented feedback from guests to improve menu offerings and service delivery strategies.
- Facilitated communication between front-of-house and back-of-house teams to optimize workflow efficiency.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Associate in Hotel And Restaurant Management -
Our Lady of Lourdes College
Cagayan De Oro City 2009-03
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Point of sale (POS) system operations
Timeline
Waitress/ Crew
Virgin Voyages Cruise
2023.12 - Current
Food and Beverage Attendant
Umarika Cafe
2022.11 - 2023.06
Online Seller
Mi Amore Thirft Shop
2022.02 - 2022.10
Waitress
JW Marriott Hotel
2011.03 - 2019.05
Associate in Hotel And Restaurant Management -
Our Lady of Lourdes College