Shikha Verma

Obtain a challenging position applying creative problem solving and learn management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Ideally, I wish to have a focus in payment domain Industry for a growing organization.

Total 10 years 4 months of work experience in Payment Industry and Software Testing. Listed are few of the proven skills in my professional career.

Customer Success, Product Management, Audit /Consulting:

• Initiate, build, and maintain strong relationships with internal partners and external customers to identify and measure potential risk to MasterCard's business.
• Develop and implement audit plan and programs. Analyze financial and operational data to identify areas of risk.
• Develop and document audit findings. Participates in the review and evaluation of management responses to audit findings, opinions and recommendations.
• Conducts periodic reviews of compliance with regulatory requirements and compliance with policy, based on the bank's risk assessment according to the approved audit schedule Prepares drafts of audit findings, including recommendations, for review with Audit Manager .
• Ownership and accountability for team assisting with compliance investigations by engaging customers through a formal communications process.
• Hands on experience in Onboarding process. Performing OFAC through creating KYC/Due diligence.
• Establish, manage and monitor Service Level Objectives/Agreements with business units and Franchise Services and ensures requirements are met or exceeded. Merchant/Service provider/Vendor Onboarding.
• Ability to interact effectively with stakeholders to analyze requirements and formulate innovative processes for improved productivity and cost savings.
• Problem Identification and resolution. Documentation and Reporting.
• Hands on experience in reviewing card designs and RPP globally.
• Worked closely with licensing team and account managers to resolve any licensing and card designs/RPP issues.
• Actively involved in decision making, problem solving and negotiation. Conducting training session for all customers and account Managers.
• Enhanced customer experience by providing individualized action plans and recommendations to customers accelerating approval times. ICA and BIN assignment.
• Working for Licensing concierge process

Software Testing

• Hands on experience in preparing Test cases and execution.
• Expertise on Quality Assurance testing on GUI Applications.
• Experience in Testing maintenance, and production support of high-volume web applications.
• Experience working in Agile methodology. Experienced in all phases of Software Development Life Cycle, Testing Life Cycle and Agile Methodology.
• Experience in Understanding the Customer Requirements and deriving the Test Scenarios/Conditions based on the Requirements.
• Have good experience on Sanity, Functional, Database testing and Regression Testing. Testing on multiple platforms.

• Oracle Certified Professional, Java SE 6 Programmer
• C-DAC, Centre for Development of Advanced Computing
• MasterCard Lean Six Sigma Yellow Belt

• Secured 1st prize in Quiz at CA Technologies Hyderabad.
• Certificate of appreciation from VP for taking part in 10th year annual day of CA.
• Certificate of appreciation from management team for taking part in annual day of MasterCard 2016
• Certificate of appreciation from management for taking part in Pune Women's Half Marathon organized by free runners to celebrate women's day.
• Certificate of appreciation from MasterCard for taking part in MasterCard Pune Run 2019 and 2022.
• Second prize in paper presentation at college computer seminar in final year.
• Second prize in IT CROSS WORD at College Festival.
• Certificates of various cultural activities.
• Prizes in singing competitions.

• Date of Birth: 13.06.1987
• Gender: Female
• Marital Status: Married

Project 1:

Worked as a Senior Analyst in in Customer Onboarding team that is part of GBSC Franchise Team at MasterCard. Franchise Development is core to all MasterCard business. The Licensing Team plays a key role in bringing card designs to market.

Roles and responsibility: -

• Managed cross functional team and stakeholder communication and oversaw product development from inception to implementation.
• Ownership and accountability for team assisting with compliance investigations by engaging customers through a formal communications process.
• Working with banks and financial institutions globally on growing card payment business.
• Handling the customer Onboarding process end to end and interacting with customers and stake holders. Resolving the customers queries and issues.
• Participates in the review and evaluation of management responses to audit findings, opinions and recommendations.
• Initiate, build, and maintain strong relationships with internal partners and external customers to identify and measure potential risk to MasterCard’s business.

• Providing end-to-end project execution for customer processing implementation projects concerning electronic payments processing business activities.
• Guiding customers through applicable MasterCard processing rules, specification and documentation.
• Managing dashboards and generating reports. Having effective communication with customer and resolving all the queries related to onboarding.
• Mentor and lead a team of 6 Juniors for RPP process, which include:

       o Process management

       o Conflict management

       o Conflict management

       o Decision making

• Providing consultation to the Account Managers and Customers on the licensing processes, new developments, and pricing related queries in a concise and timely manner.
• Process Improvement and optimization, Information sharing Champion role within the team.
• Training development, Customer, and manufacturers training delivery.
• Leading all the processes which include Service Provider and Merchant Onboarding /vendor onboarding along with its registration under Licensed Customers by generating KYC/due diligence report and making sure to report red flag in terms of OFAC controls.

Project 2:

Worked for commercial onboarding process which includes:

• Performing OFAC through creating KYC/Due diligence
• Customer/Merchant/ vendor onboarding
• ICA assignment
• RPPS ICA and BIN assignment.
• Assists with special reviews and investigations, monitoring activities, and completion of work for external auditors and/or regulators.
• Works with the Auditor-in-Charge (AIC) to ensure compliance with corporate and industry audit standards
• Reviews, prepares, analyzes, and interprets data to complete assigned tasks
• Licensing concierge process (New customer Onboarding) Consistently met customer's expectations by answering their queries and timely execution of projects.
• Working on Salesforce and including case creation, review, and approval of new contracts.
• Building up process details from scratch collaborating with Level 2 teams and defining the scope and maintaining the checklists. Able to raise tickets in Remedy Service tool for Customer's technical facing issues.
• Hands on experience in reviewing card designs and RPP globally.
• Worked closely with licensing team and account managers to resolve any licensing and card designs/RPP issues.

Project 3: Desktop Migration Manager (DMM)

Function: - CA IT Client Manager helps you increase technical and user productivity by managing and preserving user data, settings and preferences during hardware refresh, system upgrade, desktop recovery and other pc changes initiatives. It is one of the most comprehensive, integrated and extensible desktop migration solutions in the industry.

Roles and responsibility: -

• Worked on an automation product called “Desktop Migration Manager” (DMM), as a Developer using java and Java scripting.
• Was part of the 5-member developer team that provided Windows 8 and Windows 8.1 support for DMM, and facilitated its on-time global availability.
• Preparing Bug reports and updating/posting the bugs in bug tracker JIRA ,the professional issue tracker.

Project 4: - Kewill Move

Module name: - Master Data Management (MDM)

Description:

Master Data Management is a framework of processes and technologies aimed at creating and maintaining an authoritative, reliable, and sustainable, accurate, and secure data environment. The Master Data Management Solution provides an approach for managing master data such as customer, product, employee, locality and partner data and its complementary reference data such as product codes, country codes and foreign exchange rates considered as master data.

Roles and responsibility: -

• Preparing Bug reports and updating/posting the bugs in bug tracker JIRA ,the professional issue tracker.
• Preparing daily and weekly issue report and error reporting ,bug writing and Test case writing.

I hereby declare that information furnished by me is correct to best of my knowledge and belief.

Shikha Verma