SHIRLEY R. ANSELME
Newark
Summary
Dedicated and versatile professional with a strong background in education, psychology, and administrative coordination. Seeking a position with a company that offers growth and training opportunities. Experienced in behavioral therapy, childhood development, administrative support, and virtual assistance. Skilled at creating positive learning environments, streamlining office operations, and providing tailored client support. Passionate about improving individual and organizational efficiency through strategic problem-solving and compassionate care. Possesses knowledge of the criminal justice system, including a strong understanding of legal structures and procedures. Demonstrated ability to analyze problems and develop effective solutions. Remains calm and exhibits initiative and problem-solving capability in emergency and stressful situations. Well-versed in safety practices and procedures common to law enforcement work. Proven ability in establishing and maintaining effective working relationships. Excellent research, analytical, counseling, communication, critical thinking, organizational, and management skills contribute to success as a team player who consistently meets and exceeds deadlines in fast-paced environments. Strong computer skills to support work. Fluent in spoken & written english.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Therapist
BlazerJobs
03.2023 - Current
- Fostered a positive therapeutic environment by establishing clear expectations and consistently reinforcing appropriate behaviors.
- Enhanced professional knowledge by participating in ongoing training and continuing education opportunities related to behavior analysis.
- Assessed client progress regularly using objective measures, allowing targeted adjustments to interventions when necessary.
- Coordinated with school staff to ensure consistency in therapeutic approaches across settings, promoting overall success for clients.
- Provided crisis intervention support during challenging situations, ensuring safety for all involved parties while effectively managing disruptive behaviors.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, addressing specific client needs and goals.
- Conducted functional assessments to identify behavioral triggers, enabling the development of targeted intervention plans.
- Collaborated with speech and occupational therapists, integrating complementary interventions for optimal client outcomes.
- Improved client behavior by implementing individualized therapy plans and monitoring progress.
- Served as a resource for colleagues by sharing expertise in behavior analysis principles and techniques, contributing to team problem-solving efforts.
- Implemented behavioral intervention plans created by clinical supervisors.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Observed and monitored client behavior and responses to treatment.
Virtual Administrative Assistant
S.D. HeatRock Entertainment
11.2021 - Current
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Supported successful project completion by accurately tracking progress and preparing detailed status reports for stakeholders.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Upheld a professional image with proficient coordination of company events, including venue selection, catering arrangements, and guest list management.
- Contributed to a positive work environment by efficiently resolving internal issues and addressing employee concerns promptly.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Executed travel arrangements by researching and booking flights and accommodations.
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Registered Behavior Therapist
Brightbloom Centers for Autism
07.2022 - 03.2023
- Provided one-on-one support for children with autism spectrum disorder, enhancing their communication and social skills.
- Fostered a positive therapeutic environment by establishing clear expectations and consistently reinforcing appropriate behaviors.
- Enhanced professional knowledge by participating in ongoing training and continuing education opportunities related to behavior analysis.
- Assisted clients in achieving milestones through consistent reinforcement strategies and data-driven decision making.
- Provided crisis intervention support during challenging situations, ensuring safety for all involved parties while effectively managing disruptive behaviors.
- Improved client behavior by implementing individualized therapy plans and monitoring progress.
Roadside Counselor
Mid-Atlantic AAA
11.2020 - 02.2021
- Properly answer and accurately receive, record and respond to members’ requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner
- Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation
- Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
- Listen and probe for additional information as necessary
- Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
- Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit
- Forward complaint information to Member Relations for follow-up
- Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival
- Suggest opportunities that will enhance a Member's experience; promote related programs as required by the Member’s individual situation
Front Desk Receptionist
Project Chesapeake
01.2019 - 05.2019
- Greet guest, handling company inquiries, providing administrative support to staff; office software applications, including word processing, email, and file management tools to complete assigned tasks, in addition to operating office equipment (fax machine/printer), answering phones and filing paperwork
Lead Teacher
Blossom and Bloom Learning Center
04.2016 - 01.2019
- Leading activities with children; creating lesson plans; organizing activities that develop children’s physical, emotional and social growth; and redirecting children to encourage a safe and positive environment
- Also interact with parents and guardians, help with daycare facility housekeeping, change diaper as well as provide support wherever needed
Office Assistant
University of Maryland Eastern Shore
10.2016 - 05.2018
- Provided administrative support to staff; office software applications, including word processing, email, and file management tools to complete assigned tasks, in addition to operating office equipment (fax machine/printer), answering phones and filing paperwork
Education
Master of Science - Psychology
Southern New Hampshire University
Remote05-2025
B.S. - Criminal Justice
University of Maryland Eastern Shore
Princess Anne, MD12.2018
Skills
- Collaboration with professionals
- Schedule management
- Advanced problem solving
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Verbal and written communication
- Document preparation
- File management
- Multitasking and organization
Affiliations
- Vice President of the National Society of Leadership & Success, Spring 2018
- President of the National Society of Leadership & Success, Fall 2018
- Member of Alpha Pi Sigma – Criminal Justice Honors Society
- Member of UMES Pre-Law Society
Certification
- CPR/AED Certification
- First Aid Certification
- Early Childhood Education Teacher - Delaware Departments of Education.
Timeline
Registered Behavior Therapist
BlazerJobs
03.2023 - Current
Registered Behavior Therapist
Brightbloom Centers for Autism
07.2022 - 03.2023
Virtual Administrative Assistant
S.D. HeatRock Entertainment
11.2021 - Current
Roadside Counselor
Mid-Atlantic AAA
11.2020 - 02.2021
Front Desk Receptionist
Project Chesapeake
01.2019 - 05.2019
Office Assistant
University of Maryland Eastern Shore
10.2016 - 05.2018
Lead Teacher
Blossom and Bloom Learning Center
04.2016 - 01.2019
Master of Science - Psychology
Southern New Hampshire University
B.S. - Criminal Justice
University of Maryland Eastern Shore
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