Summary
Overview
Work History
Education
Skills
Timeline
Intern
Shivam Yadav

Shivam Yadav

Chitrakoot

Summary

Skilled Work From Home Agent with a strong background in Web Development, adept at resolving customer inquiries and complaints efficiently. Leveraged billing management and exceptional communication skills to enhance customer experiences, achieving a significant reduction in customer effort. Proficient in spreadsheet tracking and time management, consistently updated product knowledge to exceed service standards.

Overview

2
2
years of professional experience

Work History

Work From Home Agent

Web Development
08.2022 - Current
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor Of Computer Applications - Computer Applications Development

Chitrakoot Institute of Computer Science And Techn
Near HDFC Bank Mishra Complex,karwi

Skills

  • Billing management
  • Spreadsheet tracking
  • Call handling
  • Record preparation
  • Communication Skills
  • Time management abilities

Timeline

Work From Home Agent

Web Development
08.2022 - Current

Bachelor Of Computer Applications - Computer Applications Development

Chitrakoot Institute of Computer Science And Techn

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Shivam Yadav