Summary
Overview
Work History
Education
Skills
Certification
Cell
Personal Information
References
Hobbies and Interests
Timeline
Generic

Shivani Verma

Gurgaon

Summary

Forward-thinking Operations Specialist bringing 7 years of expertise in Access Management for IAAS/PAAS sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Active Directory, Account Manager and Federation.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SENIOR SPECIALIST (E2.2)/ SUBJECT MATTER EXPERT

HCL
11.2021
  • Identified areas in need of critical improvement and implemented strategies to achieve targets
  • Supported department leadership in implementing new policies, procedures and controls
  • Guided less experienced staff through processes such as ITIL and better communication skills as a singular point of contact for high-level needs
  • Attended training programs to deepen professional skillsets and assisted in training fellow team members on existing and new training programs
  • Followed all company policies and procedures to deliver quality work and always motivated the team in the same
  • Interpreted clients' needs and introduced services to fit specific requirements
  • Built and managed relationships with key clients and partners to drive growth by initiating weekly meetings with Architects to understand the requirements.

GLOBAL ACCESS MANAGEMENT (E2.2)/IDM (INFRA SECURITY)

HCL
11.2021
  • Onboarding and Offboarding User
  • Mass Onboarding and Offboarding
  • Account Provisioning in SAP IDM
  • Folder Access Management
  • SSO Provisioning in SAP IDM
  • Machine Account, Robotic Account and Privileged Account Creation in SAP IDM
  • ADMIN and Service Account Provisioning
  • Cyberark Onboarding
  • Inheritance Management
  • Email Assignation
  • Mailbox Creation in Exchange
  • Shared Mailbox and DL creation
  • Extension attribute management
  • Group and OU management
  • Tools hands on – M365, SAP IDM, Service Now, Xticket, Active Directory and Azure.

SENIOR ANALYST / SOFTWARE ENGINEER

CAPGEMINI
03.2017 - 06.2018
  • ITIL - General Access Management
  • IDENTITY & ACCESS MANAGEMENT SPECIALIST
  • Troubleshooting and resolving access management and provisioning workflow errors
  • Perform Identity and access management activities
  • Updating existing access management and provisioning workflows
  • Execute and track security process related activities including User ID management
  • Web Access Management (Oracle Access Manager, Active Directory, Salesforce, SQL, Network drive)
  • Active directory management
  • Network drive access management
  • Server access management
  • User end access management
  • Remote access and troubleshooting.

ASSOCIATE SOFTWARE ENGINEER

ACCENTURE INDIA Pvt Ltd.
02.2013 - 05.2014
  • Handling the escalated calls and working as per the defined time for the users
  • Remotely accessing the machines of the user and troubleshooting on the machine to rectify the root cause of the issue
  • Handling Microsoft Office issues, project specific Applications
  • Troubleshooting on SharePoint and Citrix issues
  • Creating user profile in AD
  • Giving access to the Network folders, common folders and other access rights through AD
  • Setup of Email on Blackberry, Iphone and other smart phones
  • Hands on Provision Console
  • Giving Project Trainings to the new batches in Project
  • Generating daily reports for the SLA, SLR.

TECHNICAL SUPPORT EXCECUTIVE

IBM-Daksh
09.2011 - 02.2013
  • Ensuring user notification of maintenance requirements and system availability
  • Maintaining confidentiality with regard to the information being processed and providing on-the-job training to new department staff members
  • Providing telephone and desktop support
  • Mapping client’s requirements & ensuring rendering of solutions as per specified guidelines; minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index
  • Generating and developing a positive working environment to enhance productivity
  • Meeting Service Level Agreements (SLAs) and re-appraising service levels.

Education

AIRCRAFT MAINTENANCE ENGINEERING -

School of Aviation Science And Technology
New Delhi, Delhi
07.2011

CBSE 12th -

Ansals Chiranjiv Bharati School
Gurgaon, Haryana
04.2008

CBSE 10th -

Ansals Chiranjiv Bharati School
Gurgaon, Haryana
04.2006

Skills

  • Role-Based Access Management/RBAC
  • Auditing & Reporting
  • Single Sign-On (SSO)
  • Federation
  • Identity Management
  • Provisioning
  • File Share Access Management
  • Policy Management

Certification

  • ITIL V3 Foundations Certification
  • AZ-900 Fundamental Certified


Cell

+917982984739

Personal Information

  • Date of Birth: 11/08/1989
  • Gender: Female
  • Nationality: Indian

References

Available Upon Request

Hobbies and Interests

  • Travel
  • Music
  • Reading
  • Food Enthusiast/Culinary Explorer

Timeline

SENIOR SPECIALIST (E2.2)/ SUBJECT MATTER EXPERT

HCL
11.2021

GLOBAL ACCESS MANAGEMENT (E2.2)/IDM (INFRA SECURITY)

HCL
11.2021

SENIOR ANALYST / SOFTWARE ENGINEER

CAPGEMINI
03.2017 - 06.2018

ASSOCIATE SOFTWARE ENGINEER

ACCENTURE INDIA Pvt Ltd.
02.2013 - 05.2014

TECHNICAL SUPPORT EXCECUTIVE

IBM-Daksh
09.2011 - 02.2013

AIRCRAFT MAINTENANCE ENGINEERING -

School of Aviation Science And Technology

CBSE 12th -

Ansals Chiranjiv Bharati School

CBSE 10th -

Ansals Chiranjiv Bharati School

Similar Profiles

CREATE PROFILE
Shivani Verma