Shkelzen Albrahimi
Bodenwerder
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
Work History
IT Technician
AREB Lushnje
01.2020 - 09.2022
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Education
Bachelor of Science - Computational Physic
Aleksander Xhuvani University
07.2019
Skills
- Data Retention
- Software Deployment Management
- AV Installation
- Mobile Fleet Management
- Helpdesk Services
- Computer System Diagnostics Software
- Hardware and Software Configuration
- Component Replacements
- Printers and Peripherals
- Technical Support
- Troubleshooting and Diagnostics
- Updating Software
- Defect Analysis and Resolution
- Technical Support and Assistance
- Computer Hardware Knowledge
- Troubleshooting Network Issues
- Microsoft Windows and Office
Hobbies
Building or repairing computers
Chess
Computer Gaming
Languages
Albanian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Intermediate (B1)
German
Beginner (A1)
Timeline
IT Technician
AREB Lushnje
01.2020 - 09.2022
Bachelor of Science - Computational Physic
Aleksander Xhuvani University
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