Shoaib Sarfraz
Frankfurt am Main
Summary
A detail-oriented desktop support engineer with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied.
Overview
7
7
years of professional experience
Work History
Desktop Support Engineer Assistant
Degura GmbH
05.2021 - 04.2023
- Configure antivirus software to fully protect IT environment, reducing risks by 95%
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Network with LAN/WAN and active directory for continuous company connection.
IT Center Associate (Working Student)
TU Chemnitz
10.2021 - 03.2022
- Responsible for the maintenance and repair of routers, switches and backup systems integral to network functionality
- Assisted in firewall maintenance throughout the network environment to maintain a secure system
- Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues of a community of 10,000 users
- Performed configuration testing of antivirus software in a networked environment.
Support Assistant
OOGLOO Web & Beyond
02.2016 - 10.2017
- Completed password changes and supplied active directory support
- Installed both computer hardware and software for 100 employees
- Answered new hire questions regarding Microsoft Office, improving productivity by 25%
- Trained staff on a new employee computer access protocol.
Education
Master of Science - Web Engineering
Teschnische Universität
Chemnitz, Germany03.2022
Bachelor of Science - Computer Engineering
University of Engineering & Technology
Lahore, Pakistan12.2016
Skills
- Microsoft SCCM
- PC Networking
- Hardware and software repair
- Equipment maintenance
- Network troubleshooting
- IP configuration
- Analytical skills
- Attention to detail
Core Competencies
- Assessing current state of existing safety programs and identifying methods of improvement.
- Pinpointing educational and outreach strategies to raise health and safety literacy company-wide.
- Use computer systems and software suites to create useful and comprehensive reports for management and record-keeping.
- Developing and using job hazard analysis (JHA) material.
- Participating in emergency response plan development.
- Oversight of hazardous waste management, handling and containment practices.
Timeline
IT Center Associate (Working Student)
TU Chemnitz
10.2021 - 03.2022
Desktop Support Engineer Assistant
Degura GmbH
05.2021 - 04.2023
Support Assistant
OOGLOO Web & Beyond
02.2016 - 10.2017
Master of Science - Web Engineering
Teschnische Universität
Bachelor of Science - Computer Engineering
University of Engineering & Technology
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