Shraddha Shinde

Application Support engineer :

• Facilitated operations involving Change Management, Problem Management, Incident Management, and Request Management.
• Engaged with clients to understand and resolve business issues.
• Supported migration process, moving old systems to updated technology with minimal service interruption.
• Produced comprehensive documentation on Confluence for both new and existing applications to enhance user comprehension.
• Guided users through resolving application issues involving setup, configuration changes, enhancements, and problem-solving.
• Managed escalated application issues, ensuring timely resolution as per service level agreements.
• Evaluated team performance data to enhance efficiencies and foster innovation.

Entry Level Product Owner :

• Collaborated with development teams to break down high-level business requirements into actionable tasks.
• Conducted user research and collected feedback to identify opportunities for product improvement.
• Provided training and support for users as needed throughout the product lifecycle.
• Participated in sprint planning meetings and daily stand-ups to keep projects on track.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Worked closely with stakeholders to refine and document product requirements that support strategic goals.
• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.