Shrddha Nair

Current Client-Allianz Technology

( Implementation manager for Az tech input management application )

Delivered ten plus application rollouts, throughout global Alllianz entities

( Australia,Asia,Europe )

• Lead and manage end-to-end project lifecycles for business application development, ensuring adherence to project scope, objectives, timelines, budgets.
• Understand key relationships between business processes and IT business applications to be able to influence project content as responsible project manager.
• Facilitate effective communication between technical and non-technical stakeholders, ensuring clear understanding of project goals and progress.
• Collaborate with cross-functional teams, including developers, analysts, and stakeholders, to define project objectives, requirements, and timelines.
• Deliver effective communication with IT and business teams and partners involved, by referring to identified project risks and agreed actions, issues, and decisions.
• Develop and maintain comprehensive project plans, including resource allocation, risk management, and communication strategies.
• Identify and mitigate project risks
• Monitor and report project progress, budget adherence, and key performance indicators to senior management and stakeholders.

Clients-BMW,OPEL,Siemens (DACH),Canon,Provimi

(Lead team of PMOs to support engagement managers for many european customers)

• Budget creation
• Project reporting
• Resource forecasting
• Invoicing activities
• Client engagement for invoicing topics.

• Managing email & calls related to financial back office for AVON USA, Canada & Puerto Rico
• Managing client escalation pertaining to account payable team in India
• Maintain various reports pertaining to accounts payable activities.

• Managing a Team of 20 to meet all the operation matrices (Average Handling Time, Call Quality Score, Customer Satisfaction Score)
• Managing zonal & process SLA's in terms of team performance
• Accountable for regular reporting & presentation of team performance in monthly review.

• Maintaining Roll Forward Percentage for various credit card cycles
• Making daily reports & monthly trend analysis for client meetings
• Ensuring coordinated performance of 2 teams - Outbound Collections and Fulfillment to meet business expectation.

• Mentored a team of 22 from initial training to full scale operations
• Ensured overall team performance on specified client parameters (Call Quality Score, Customer Satisfaction)
• Managed client expectations on operational SLAs
• Margin improvement plan creation & tracking.

• Addressed Billing concerns for 3G Australia Customers
• Addressed all account related concerns for 3G Australia Corporate Clients
• Administered On Job Training & Designed a Training Tool for new batches joining 3G.

• Outbound Credit Card Sales towards US customers
• Fostered customer loyalty by up selling membership programs to existing card holders.