Summary
Overview
Work History
Education
Skills
Knowledge And Skills
Miscellaneous
Xing
Certification
Born On
Professional Career
Personal Information
Languages
learning new language, reading, badmintion, cooking and dancing
Timeline
Generic
Shristi Kunwar

Shristi Kunwar

Berlin

Summary

Successful client coordination with almost 2 and half years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Sixt Gmbh
2021.09 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Auszubildende

Giller Reisen GmbH
2018.09 - 2021.07
  • Knowledge of every department like private customer, company service and group travel
  • My job responsibilities were: Managing flight tickets, hotels, train tickets etc for customers
  • Dealing with Airlines, Organizers and Hotels etc for customers
  • Amadeus platform for booking
  • Proven ability to learn quickly and adapt to new situations.
  • Publish offers from Bistro Portal to pax Lounge to customers
  • Dealing and handling customers via telephone and emails
  • Customers Consulting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Tourismuskauffrau - Travel and Tourism

Berufsschule Für Spedition Und Touristik
Munich, Germany
01.2021

German Language B2 Level -

Volkshochschule
Munich Germany
01.2018

Bachelor in Travel and Tourism Management -

01.2016

Higher Secondary Certificate in Commerce (Class XI & XII) -

01.2014

Secondary School Certificate (Class X) -

01.2012

Skills

  • [Product or Service] Support
  • Performance Monitoring
  • Invoice Verification
  • Logistics Management
  • Quality Assurance
  • One Call Resolution
  • Training and Mentoring
  • Customer Service
  • Customer Relations
  • MS Office

Knowledge And Skills

Amadeus, Bistro Portal, Pax Lounge, Windows, Ms Office, lynx

Miscellaneous

English, Fluent reading and writing, German, Fluent reading and writing, Hindi, Fluent reading and writing, Nepali, Mother Tongue, French, Basic, Dancing, Reading, Travelling, Cooking, History, Geography, Explore different languages and cultures

Xing

Shristi_Kunwar

Certification

  • 2018-2020, TUI Training


Born On

05/07/95

Professional Career

09/2018, 07/2021, Giller Reisen GmbH, Munich, Germany, Auszubildende (Dual study), Managing flight tickets, hotels, train tickets etc for customers., Dealing with Airlines, Organizers and Hotels etc for customers., Amadeus platform for booking. Publish offers from Bistro Portal to pax Lounge to customers., Dealing and handling customers via telephone and emails., Customers Consulting.

Personal Information

Nationality: Nepali

Languages

German
Upper intermediate (B2)

learning new language, reading, badmintion, cooking and dancing

Learning New Languages: Learning new languages is not just a hobby but also a valuable skill. It can open up doors to new cultures, enhance your communication abilities, and even improve cognitive functions. This hobby is a great way to connect with people from different backgrounds, travel more comfortably, and gain a deeper understanding of various cultures.


Cooking: Cooking is something I have learnt from my parents. For me, preparing meals is the most relaxing and satisfying activity not only that it's also a great way to treat yourself and your loved ones to delicious, homemade dishes.


Dancing: Dancing is something that I enjoyed doing since childhood. Dancing is not only a fantastic way to stay physically active but also a form of self-expression, art and stress relief.


Reading: Reading has been a cherished hobby for me since childhood. I adapted this habit watching my father and mother discussing about there favorite books and the meaning behind it. 


Badminton: Playing badminton is an excellent way to stay active and maintain physical fitness. It's a sport that involves agility, coordination, and quick reflexes. Additionally, badminton can be a social activity, allowing you to connect with friends or meet new people through the sport.


Timeline

Customer Service Coordinator

Sixt Gmbh
2021.09 - Current

Auszubildende

Giller Reisen GmbH
2018.09 - 2021.07

Tourismuskauffrau - Travel and Tourism

Berufsschule Für Spedition Und Touristik

German Language B2 Level -

Volkshochschule

Bachelor in Travel and Tourism Management -

Higher Secondary Certificate in Commerce (Class XI & XII) -

Secondary School Certificate (Class X) -

  • 2018-2020, TUI Training


Shristi Kunwar