Summary
Overview
Work History
Education
Skills
Timeline
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SHRUDDHA NAYAK

SHRUDDHA NAYAK

Summary

SAP SuccessFactors Solutions Engineer | Recruiting Management | Passionate about Driving HR Transformation

Overview

4
4
years of professional experience
6
6
years of post-secondary education
5
5
Languages

Work History

Solutions Engineer

RLabs Enterprise Services
08.2023 - Current
  • Provided technical support and assistance to end-users, HR teams, recruiters, and hiring managers using the SAP SuccessFactors Recruiting Management (RCM) module.
  • Troubleshooting and resolved issues related to the configuration, functionality, and performance of the SuccessFactors RCM module.
  • Respond to support tickets, inquiries, and requests in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Worked with engineering team to help solve the issues in the product and provided feedback to PM on improving the product form a customer centric approach
  • Queue guarding , maintaining the IRT'S for high priority tickets.
  • Collaborated with internal and external stakeholders to investigate, diagnose, and resolve technical issues and system errors.
  • Assisted in system maintenance activities, including system upgrades, patches, and enhancements to the SuccessFactors RCM module.
  • Create and maintain technical documentation, knowledge base articles, and training materials for end-users.
  • Provided support to end-users on how to effectively use the SuccessFactors RCM module and troubleshoot common issues.


SAP - PLM Consultant

GRAMONT Labs
8 2022 - 06.2023
  • Functional Consultant for SAP PLM/EHS, System Integration for Food and Chemical Industries at Gramont India
  • SAP PLM application consulting (up to ECC6 EhP8 / S/4Hana 1709 / Fiori) Worked on Specification Management, Recipe Development, Database Structure, Phrase Management, and WWI Reports
  • Worked on ServiceNow in Incident management and gave a quick resolution of incidents (P1/P2/P3 tickets)
  • Conducted manual testing of SAP PLM modules, including functional, regression, and user acceptance testing
  • Collaborated with cross-functional teams to validate SAP PLM system integrations and ensure data integrity
  • Developed and executed test cases based on business requirements, helping to identify and report defects.s

Student Success Specialist

BYJU'S
01.2022 - 06.2022
  • App Navigator & Tech-Support
  • Helping students and parents with product navigation
  • Provided on-the-call support to students and parents for any product-related queries
  • Communicated and pitched any upcoming tests, new products, or content development
  • Worked with the Sales, Content, and Logistics department to provide resolution to customers
  • Worked with managers to complete daily/weekly/monthly targets.

Associate Support Engineer

Amazon
08.2020 - 12.2021
  • Interacted directly with the customers and resolved their queries regarding tracking, late deliveries of the product, refund-related concerns, and more
  • Recommended products and services that Amazon provides according to the needs of each individual
  • Worked in a high-pressure environment handling multiple calls back to back.

Education

B.E in Information Science -

Sahyadri College of Engineering and Management
01.2016 - 04.2020

Pre university College (12th) - undefined

Expert PU college
01.2015 - 04.2016

Secondary School (10th) - undefined

Sharada Vidyanikethana Public School
01.2014 - undefined

Skills

Problem Solving

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Timeline

Solutions Engineer

RLabs Enterprise Services
08.2023 - Current

Student Success Specialist

BYJU'S
01.2022 - 06.2022

Associate Support Engineer

Amazon
08.2020 - 12.2021

B.E in Information Science -

Sahyadri College of Engineering and Management
01.2016 - 04.2020

Pre university College (12th) - undefined

Expert PU college
01.2015 - 04.2016

Secondary School (10th) - undefined

Sharada Vidyanikethana Public School
01.2014 - undefined

SAP - PLM Consultant

GRAMONT Labs
8 2022 - 06.2023

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SHRUDDHA NAYAK