SHRUDDHA NAYAK
Summary
SAP SuccessFactors Solutions Engineer | Recruiting Management | Passionate about Driving HR Transformation
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Solutions Engineer
RLabs Enterprise Services
08.2023 - Current
- Provided technical support and assistance to end-users, HR teams, recruiters, and hiring managers using the SAP SuccessFactors Recruiting Management (RCM) module.
- Troubleshooting and resolved issues related to the configuration, functionality, and performance of the SuccessFactors RCM module.
- Respond to support tickets, inquiries, and requests in a timely and professional manner, ensuring high levels of customer satisfaction.
- Worked with engineering team to help solve the issues in the product and provided feedback to PM on improving the product form a customer centric approach
- Queue guarding , maintaining the IRT'S for high priority tickets.
- Collaborated with internal and external stakeholders to investigate, diagnose, and resolve technical issues and system errors.
- Assisted in system maintenance activities, including system upgrades, patches, and enhancements to the SuccessFactors RCM module.
- Create and maintain technical documentation, knowledge base articles, and training materials for end-users.
- Provided support to end-users on how to effectively use the SuccessFactors RCM module and troubleshoot common issues.
SAP - PLM Consultant
GRAMONT Labs
8 2022 - 06.2023
- Functional Consultant for SAP PLM/EHS, System Integration for Food and Chemical Industries at Gramont India
- SAP PLM application consulting (up to ECC6 EhP8 / S/4Hana 1709 / Fiori) Worked on Specification Management, Recipe Development, Database Structure, Phrase Management, and WWI Reports
- Worked on ServiceNow in Incident management and gave a quick resolution of incidents (P1/P2/P3 tickets)
- Conducted manual testing of SAP PLM modules, including functional, regression, and user acceptance testing
- Collaborated with cross-functional teams to validate SAP PLM system integrations and ensure data integrity
- Developed and executed test cases based on business requirements, helping to identify and report defects.s
Student Success Specialist
BYJU'S
01.2022 - 06.2022
- App Navigator & Tech-Support
- Helping students and parents with product navigation
- Provided on-the-call support to students and parents for any product-related queries
- Communicated and pitched any upcoming tests, new products, or content development
- Worked with the Sales, Content, and Logistics department to provide resolution to customers
- Worked with managers to complete daily/weekly/monthly targets.
Associate Support Engineer
Amazon
08.2020 - 12.2021
- Interacted directly with the customers and resolved their queries regarding tracking, late deliveries of the product, refund-related concerns, and more
- Recommended products and services that Amazon provides according to the needs of each individual
- Worked in a high-pressure environment handling multiple calls back to back.
Education
B.E in Information Science -
Sahyadri College of Engineering and Management
01.2016 - 04.2020
Pre university College (12th) - undefined
Expert PU college
01.2015 - 04.2016
Secondary School (10th) - undefined
Sharada Vidyanikethana Public School
01.2014 -
Skills
Problem Solving
Ticket Management
Collaboration
Documentation
Business development
Customer Focus
Team Work
Delegating Task
Public relations
Effective communication
Empathetic listener
Time Management
Timeline
Solutions Engineer
RLabs Enterprise Services
08.2023 - Current
Student Success Specialist
BYJU'S
01.2022 - 06.2022
Associate Support Engineer
Amazon
08.2020 - 12.2021
B.E in Information Science -
Sahyadri College of Engineering and Management
01.2016 - 04.2020
Pre university College (12th) - undefined
Expert PU college
01.2015 - 04.2016
Secondary School (10th) - undefined
Sharada Vidyanikethana Public School
01.2014 -
SAP - PLM Consultant
GRAMONT Labs
8 2022 - 06.2023