Shruti Sharma

Dell Technologies

10.2020 - Current

Assisted in the development of business cases for new product initiatives, clearly defining goals, objectives, and resource requirements.
Implemented Agile methodologies to streamline processes and improve overall team efficiency in product development cycles.
Oversaw quality assurance efforts, ensuring that all products met stringent standards before being released into the market.
Collaborated with cross-functional teams to ensure seamless product integration and user experience improvements.
Established strong relationships with clients through consistent communication and understanding of their needs, resulting in increased loyalty and repeat business.
Championed data-driven decision-making practices within the organization by analyzing metrics related to user engagement, retention, and conversion rates.
Conducted competitive analysis to inform strategic decision-making and positioning in the marketplace.
Managed project timelines, resources, and budgets to ensure on-time delivery of high-quality products.
Managed customer support operations, resolving issues promptly and providing ongoing feedback to the development team for continuous improvement efforts.
Developed effective product roadmaps for successful product launches and market penetration.
Assisted with life cycle inventory analysis and management by helping with data gathering.

Maintaining healthy Asset Qualities through CMDB, maximizing asset utilization, and decommissioning legacy assets.

Deployed and managing the Cyber Recovery Vault to protect mission-critical application data
Worked on a critical Ransomware initiative to protect HVA application's data backup.

Worked on extremely critical projects (Red Team Projects) and with the PENTEST team to ensure infrastructure's vulnerabilities.

Consolidated various remote Site DCs to one location for capacity and cost optimization, decommissioned End-of-Life Legacy systems.

Drove automation initiatives like decommissioning backup server clients and servers, search backup client self-service initiative, backup client and server upgrade.
As server administrator responsible for the maintenance, configuration, and management of computer servers in IT infrastructure to ensure that servers operate efficiently, securely, and reliably to meet the organization's needs and support its business operations

Recommended and directed implementation of upgrades and configuration changes to infrastructure to maintain the infrastructure vulnerabilities.

Defined performance and capacity targets, directed the development of tools and programs for operating, monitoring, supporting, and measuring infrastructure.

Helped team in the design of and establishment of processes, procedures and metrics for implementation and support of infrastructure.

Summary