Shubham S
Mysuru
Summary
Process professional with proven track record in optimizing workflows and improving operational efficiencies. Known for strong collaboration and adaptability, capable of delivering consistent results in dynamic environments. Excels in process analysis and team collaboration, ensuring reliable and flexible support for changing needs.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Process Specialist (SME)- Data in F&A (P2P)
Cognizant Technology Solutions Private limited
03.2017 - 07.2024
- Company Overview: CLIENT - GENUINE PARTS COMPANY (GPC)
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Monitor daily work volume directly related to daily deposit volume. Works effectively with team business unit leadership.
- Communicate with internal & external customers, credit & collections, and sales offices with questions relevant to cash handling procedures.
- Research all questionable and non-posted items, including customer refunds.
- Maintain, prepare, and distribute daily and monthly reporting to Supervisor, and other stakeholders.
- Effective problem solver when presented with variables in standardized situations.
- Undertake tasks as requested by the Team Leader that may involve testing and process improvement, Develop, and enhance client relationships at multiple levels by providing exceptional levels of client service.
- CLIENT - GENUINE PARTS COMPANY (GPC)
- Understanding the requirements and preparing for related Queries.
- Enhancement and maintenance of Teamwork.
- Part of month end closing activities.
- Defect tracking and reporting.
- Involved in Client meetings and understanding the functionality of the application.
Education
Bachelor of Commerce -
Vidya Vikas College of Engineering
Skills
- Time management
- Detail Oriented
- Customer service expert
- Data quality assurance processes
- Operational improvement
- Regulatory compliance
- Team building
- Project deadlines
- Strong work ethic
Roles And Responsibilities
- Understanding the requirements and preparing for related Queries.
- Enhancement and maintenance of Teamwork.
- Part of month end closing activities.
- Defect tracking and reporting.
- Involved in Client meetings and understanding the functionality of the application.
Disclaimer
I hereby declare that the information furnished above is true to the best of my Knowledge.
Timeline
Process Specialist (SME)- Data in F&A (P2P)
Cognizant Technology Solutions Private limited
03.2017 - 07.2024
Bachelor of Commerce -
Vidya Vikas College of Engineering
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