Shweta Goyal
Agile Business Analyst
Berlin
Summary
Certified Business Analyst with 5 years of experience . 10 years of industry experience working on different technologies.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Analyst for Robotic Process Automation (RPA)
ExxonMobil
- Worked as a part of RPA team for automating the repetitive manual work using UiPath
- Worked with key stakeholders to understand the requirements and collaborated with the internal team for successful execution
- Improved the notification system to reduce system errors by 90%
- Accompanied the entire implementation process from the design and conception phase right up to the implementation of the solution
- Successfully and seamlessly migrated the operations of 10 customers to the offshore teams without impacting the daily operations.
Business Analyst - SAP
ExxonMobil
01.2018 - 05.2023
- Worked with key stakeholders to collect and clarify business requirements
- Analyzed and improved the key performance indicators of existing processes
- Defined and Created project scope definition documents
- Collaborated with cross functional teams and worked as an interface between IT, stakeholders and user to ensure successful execution
- Executed workshops (e.g for idea generation,requirements gathering and analysis)
- Automated the duplicated order mechanism saving creation of duplication orders by 80%
- Created detailed documentation for the business processes and technologies in confluence
- Support the continuous development of existing applications.
Team Leader - Localization Projects
Moravia
01.2016 - 09.2017
- Mentored a team of 6 localisation engineers
- Automated raw file processing which resulted in 40% time savings and reduced errors by 90%
- Automated the work allocation to translators based on customizable criterias which improved the quality of service by 88%
- Worked with an Agile framework (facilitating Scrum meetings, retrospective and daily stand-ups)
- Mentored and trained the new joiners of the team
- Managed end to end file translation workflows working with people across the globe.
Software Developer
Magyar Telecom
09.2013 - 04.2014
- Responsible for end to end Event processing (like calls, VoIP) during telekom event lifecycle for Magyar Telekom (Tmobile Hungary)
- Ticket Handling
- Resolved issues and escalated problems with knowledgeable support and quality service
- Handled debugging tasks using C++
- CR (Change Request) development and Defect Fixing.
Infrastructure Engineer
Amdocs
07.2009 - 10.2012
- Responsible for installing and supporting the UAT, PET and Production environment and to support the ongoing design and architectural changes to the system
- Automated build deployment over multiple servers which resulted in 70% time saving
- Responsible to understand, analyze, design and implement the Infrastructure changes as required by the customer
- Supported various customers from different continents (like AT&T, AMX, T-Mobile and CW) with diverse requirements and working environment
- Worked on Unix, SQL, Shell scripting, Web-logic, XML.
Education
Bachelor of Science - Computers
Thapar University
India 04.2001 -
Skills
Linux/Unixundefined
Profile - Experience
Solutions-driven and experienced professional with over 10 years of experience in IT development with expertise in Business analysis with five years of experience in business operations, account management, stakeholder management and client relations. Cross Industry exposure across varied business domains such as Telecom, Energy and Intellectual Property having worked with geographically and culturally diverse customers across India, US and Europe.
Certification
Certified Business Analyst (CBAP)
Timeline
Business Analyst - SAP
ExxonMobil
01.2018 - 05.2023
Team Leader - Localization Projects
Moravia
01.2016 - 09.2017
Software Developer
Magyar Telecom
09.2013 - 04.2014
Infrastructure Engineer
Amdocs
07.2009 - 10.2012
Bachelor of Science - Computers
Thapar University
04.2001 -
Business Analyst for Robotic Process Automation (RPA)
ExxonMobil
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