Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shyanne Rumer

16986 Lilly Pad Drive, Milton

Summary

Dynamic and results-oriented professional with a proven track record in customer service and sales expertise, honed across roles at Panera Bread and various esteemed establishments. Excels in relationship building and problem-solving, consistently enhancing customer satisfaction and repeat business. Demonstrated leadership in high-stress situations, adept at multitasking with a compassionate approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Panera Bread
Rehoboth Beach, DE
09.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Executed rapid preparation of food items.

Server

Bob Evans Restaurant
Rehoboth Beach, DE
04.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

CNA

Milford Center
Milford, DE
02.2021 - 10.2022

Facilitated ongoing processes amid the COVID outbreak.

Supported end-of-life procedures.

Assisted residents in completing ADLs.

Handled call light responses and occasionally supervised full units individually.

Adapted efficiently to quick-changing scenarios.

Provided care for individuals with dementia.

Partnered with colleagues to ensure high-quality services.

CNA

Pennsburg Manor
Pennsburg, PA
09.2020 - 02.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Server/Host

Pennsburg Diner
Pennsburg, PA
01.2019 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sales Associate

Weis Markets Inc
Pennsburg, PA
10.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Target
Quakertown, PA
09.2017 - 01.2018

Arranged merchandise on shelves.

Supported the systematic organization of apparel.

Surpervised dressing rooms

Maintained cleanliness in fitting areas.

Providing customers with styling recommendations.

Sales Associate

Redner's Warehouse Markets
Red Hill, PA
07.2017 - 09.2017
  • Arranged racks and shelves to enhance store aesthetics.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

CNA - Certified Nursing Assistant

Falcon Institute of Health And Science
Bethlehem, PA
10.2020

Diploma - N/A

Upper Perkiomen High School
East Greenville, PA
06.2020

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Multi-tasking strength
  • Knows a little bit of Spanish
  • Compassionate
  • Not afraid to be a leader and do the right thing
  • Teamwork and collaboration
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Upselling
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations

Certification

CPR & BLS certification

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Sales Associate

Panera Bread
09.2023 - 11.2024

Server

Bob Evans Restaurant
04.2023 - 08.2023

CNA

Milford Center
02.2021 - 10.2022

CNA

Pennsburg Manor
09.2020 - 02.2021

Sales Associate

Weis Markets Inc
10.2019 - 12.2019

Server/Host

Pennsburg Diner
01.2019 - 05.2020

Sales Associate

Target
09.2017 - 01.2018

Sales Associate

Redner's Warehouse Markets
07.2017 - 09.2017

CNA - Certified Nursing Assistant

Falcon Institute of Health And Science

Diploma - N/A

Upper Perkiomen High School
Shyanne Rumer