Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shyanne Rumer

16986 Lilly Pad Drive, Milton

Summary

Dynamic and results-oriented professional with a proven track record in customer service and sales expertise, honed across roles at Panera Bread and various esteemed establishments. Excels in relationship building and problem-solving, consistently enhancing customer satisfaction and repeat business. Demonstrated leadership in high-stress situations, adept at multitasking with a compassionate approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Panera Bread
09.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Executed rapid preparation of food items.

Server

Bob Evans Restaurant
04.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

CNA

Milford Center
02.2021 - 10.2022

Facilitated ongoing processes amid the COVID outbreak.

Supported end-of-life procedures.

Assisted residents in completing ADLs.

Handled call light responses and occasionally supervised full units individually.

Adapted efficiently to quick-changing scenarios.

Provided care for individuals with dementia.

Partnered with colleagues to ensure high-quality services.

CNA

Pennsburg Manor
09.2020 - 02.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Server/Host

Pennsburg Diner
01.2019 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Sales Associate

Weis Markets Inc
10.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate

Target
09.2017 - 01.2018

Arranged merchandise on shelves.

Supported the systematic organization of apparel.

Surpervised dressing rooms

Maintained cleanliness in fitting areas.

Providing customers with styling recommendations.

Sales Associate

Redner's Warehouse Markets
07.2017 - 09.2017
  • Arranged racks and shelves to enhance store aesthetics.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

CNA - Certified Nursing Assistant

Falcon Institute of Health And Science
Bethlehem, PA
10.2020

Diploma - N/A

Upper Perkiomen High School
East Greenville, PA
06.2020

Skills

  • Customer service
  • Problem-solving skills
  • Time management
  • Multi-tasking strength
  • Knows a little bit of Spanish
  • Compassionate
  • Not afraid to be a leader and do the right thing
  • Teamwork and collaboration
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Upselling
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations

Certification

CPR & BLS certification

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Sales Associate

Panera Bread
09.2023 - 11.2024

Server

Bob Evans Restaurant
04.2023 - 08.2023

CNA

Milford Center
02.2021 - 10.2022

CNA

Pennsburg Manor
09.2020 - 02.2021

Sales Associate

Weis Markets Inc
10.2019 - 12.2019

Server/Host

Pennsburg Diner
01.2019 - 05.2020

Sales Associate

Target
09.2017 - 01.2018

Sales Associate

Redner's Warehouse Markets
07.2017 - 09.2017

CNA - Certified Nursing Assistant

Falcon Institute of Health And Science

Diploma - N/A

Upper Perkiomen High School
Shyanne Rumer