Siamak Ehsani

• Guided organizational technology strategy and roadmaps.
• Wrote policy, procedure and manuals governing internal IT use.
• Oversaw IT department operations and training.
• Managed the successful delivery of technology services, collaborating with team members to facilitate migrations and resolve technical issues.
• Maintained open communication with the operations team to enhance development processes and resolve technical issues promptly.
• Actively managed network and system performance, implementing proactive troubleshooting, security updates, and maintenance procedures.
• Supported technology design, testing and execution by providing research-based product and process knowledge.
• Provided technical and functional recommendations based on project requirements.
• Achieved ongoing technical optimization by leading weekly cross-functional team meetings.
• Resolved technical issues for over three hundred company employees.
• Proactively modified project timelines and resource allocation based on shifting objectives, personnel changes, and operational constraints.
• Enhanced product launch success through effective collaboration with project teams.
• Developed an asset management App for in house asset tracking.

• Implemented, configured, and optimized operating systems, application software, and system management tools to ensure optimal performance and reliability.
• Performed preventive maintenance on Dell servers- and network equipment, maintaining average uptime as per customer's request.
• Executed troubleshooting and server support in both in-person and remote situations.
• Rapidly identified and corrected system faults to minimize operational downtime.
• Performed scheduled service work, installations, testing and repairs.
• Participated in all phases of the system development lifecycle, from requirements gathering to final deployment.
• Provided technical support in both on-site and telephone consultations.
• Delivered targeted training to enhance employee proficiency in utilizing technological tools and systems.
• Managed over ten customers per day.
• Successfully partnered with customers, internal teams, and stakeholders to plan, execute, and integrate system-oriented projects.

• Troubleshooted and repaired equipment to restore optimal performance.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Developed and implemented comprehensive maintenance plans to optimize equipment performance and longevity.
• Documented all changes and actions in computer-based tracking system.
• Conducted day-day-day duties accurately and efficiently.
• Mange over twenty incidents per day.
• Clearly explained technical issues to users and provided comprehensive repair or service recommendations.
• Conducted comprehensive training sessions for customer employees and managers on machine usage and maintenance best practices.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours, night, weekend, and holiday shifts.
• Demonstrated strong aptitude for learning new skills and quickly applying them to improve operational performance.
• Prioritized safety by adhering to protocols and policies.

• Cultivated a high-performance, inclusive workplace environment that fosters innovation and positions the company as an industry leader.
• Spearheaded growth initiatives to drive substantial business expansion.
• Developed and maintained strong relationships with industry partners and competitors to achieve strategic business goals.
• Negotiated and managed strategic partnerships.
• Managed to develop 1st IT oriented freelance Platform, which due to lack of funding, could not be launched.

Responsible for Design, installation, integration and management of satellite network and existing users' network. Present the company and its service portfolio to customers and a wider audience (exhibitions, conferences, etc.). Develop, improve, and grow the customer base through identification of new opportunities in new and specific markets as directed.

• Maintained relationships with customers and finding new clients by identifying needs and offering appropriate services.
• Performing presales tests in order to make sure, the new offered network meets customers' needs and fits their existing networks' requirements.
• Produced reports, letters, and proposals for clients.
• Improved customer retention through timely resolution of issues and exceptional service.

CETel GmbH is a teleport service provider based in Germany. My job was to take care of the UAE office’s general affairs as well as sales and engineering. Working for the company, I was responsible for managing all the relations with MENA customers and local satellite service providers, field service providers and license providers. Job included traveling to over 20 countries in the region in order to perform required tasks.

In 2013, I moved to Germany office in Ruppichteroth with the same responsibilities as I had in the UAE.

• Successfully planned and executed technology projects to achieve targeted efficiency gains.
• Managed all phases of the EDI implementation project, from planning to execution.
• Developed suggestions for technical process improvements to optimize resources.
• Designed, implemented, and monitored seamless integration between network and application systems, including update management and test case development.
• Analyzed company processes to determine outsourcing feasibility.
• Analyzed project-related information and made recommendations based on discoveries.
• Communicated cross-functionally with technology leaders across architecture, build, quality assurance, deployment, and support teams on project execution.
• Evaluated customer impact, reputation, and regulatory risk by studying the market and collaborating closely with the clients.

SatPath Middle East was the regional distributor of SatPath system inc. products which are based on SCPC/DAMA technology. My job as a sales manager was to find and establish a relationship with VSAT service providers and support them in all the procedures of before and after sales requirements.

• Evaluated customer impact risk, reputation risk and regulatory risk.
• Analyzed project-related information and made recommendations based on discoveries.
• Developed suggestions for technical process improvements to optimize resources.
• Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment, and support teams on project execution.
• In short tenure with SatPath, managed to increase market familiarity with the product by 200%.

Course project: Design and Building a PLC communication link.