Sibanisethu Matshologwana

-collecting nd verifying customer data, setting up in different internal systems.

- coordinating with different teams

-guiding clients through the onboarding system , providing support and training to new joiners on the onboarding and maintenance system.

-maintaining vendor records, process and validating invoices .

-scheduling , executing and resolving payment runs

-creating backup for audit purposes and month-end closing .

-managed end to end supplier onboarding through mysupplier platform ensuring timely and compliant vendor setups

-verified and updated supplier master date including banking and tax information

-performed regular compliance checks and documentation reviews in line with company policy .

-supports audits

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.