SIDDHARTH GUPTA
Senior Software Engineer
Magdeburg
Summary
Focused IT professional with 7 years of experience into Application and Operations support and maintenance using Cloud and DevOps technologies with certifications in DevOps training, Linux and ITIL foundation. Worked on more than 4 critical and client facing projects. Curios to learn and contribute along with acquired skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Specialist Software Engineer
Societe Generale Global Solution Centre
Bengaluru
06.2019 - 03.2022
- Executed timely delivery of compliance reports by streamlining data collection and analysis processes; ensured 100% accuracy of data and reduced report turnaround time by 35%.
- Led a team of 4 people to manage, operate, and support application.
- Achieved cost saving of €4000 per month through automation. 4.
- Coordinated with clients for gathering requirements and implementation.
- Collaborated with software development and testing team members to design and develop robust solutions to meet client requirements.
- Implemented automated KPI in order to save monthly 40 hours manual efforts.
Senior Software Engineer
Teamlease Digital Private Limited
Pune
12.2017 - 03.2019
- Handled independently critical application issues and service incidents.
- Performed Incident Management, Request Management, Access Management and Problem Management.
- Assisted team to identify workflow issues and find solutions and possible work around.
- Supported, coached, and supervised new staff members and make them understand best practices.
- Reduced number of major incidents by 23% through problem management and streamlines process through documentation of critical issues.
Junior Support Engineer
XOR Labs Private Limited
Noida
03.2017 - 10.2017
- Learned to handle customer requests and complaints with patience.
- Monitored systems in operation and quickly troubleshot errors and automated manual task processing through scripting.
- Participated in meetings and helped create new practices.
- Worked on 20 incidents on single day.
Junior Software Engineer
CBSI India Private Limited
Pune
01.2015 - 03.2017
- Analyzed logs, investigation, root cause analysis and fixing bug with proper code change.
- Consistently met short and long-term targets.
- Streamlined 20% process workflow by preparing SOP documentation.
- Proposed technical solutions based on customer requirements.
- Managed more 20 clients calls per day.
Education
Master of Science - Digital Engineering
Otto-von Guericke University
Magdeburg, Germany 04.2022 - Current
Bachelor of Science -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Gwalior, India 10.2009 - 06.2013
Skills
Application support
Root Cause Analysis
Maintenance and troubleshooting
Project planning
Training and mentoring
Cost reduction
Regulatory compliance
Certification
DevOps Training
Timeline
Master of Science - Digital Engineering
Otto-von Guericke University
04.2022 - Current
DevOps Training
11-2020
ITIL V4 Foundation
06-2020
The Unix Workbench
07-2019
Specialist Software Engineer
Societe Generale Global Solution Centre
06.2019 - 03.2022
Senior Software Engineer
Teamlease Digital Private Limited
12.2017 - 03.2019
Junior Support Engineer
XOR Labs Private Limited
03.2017 - 10.2017
Junior Software Engineer
CBSI India Private Limited
01.2015 - 03.2017
Bachelor of Science -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
10.2009 - 06.2013