Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siddharth Shah

Operations Team Member · Operations Supervisor · Business Management · Business Operator
Munich

Summary

At WorkMentality Innovation, I support the operations team in providing innovative solutions for workplace wellness and productivity. I use various tools and platforms to manage projects, communicate with clients, and deliver quality results. I also contribute to improving the processes and workflows of the operations team, and provide input on how to enhance customer satisfaction and retention. I have successfully completed my Master's degree in International Business at EU Business School, where I acquired valuable knowledge and skills in global markets, cultures, and strategies. Additionally, I hold a Bachelor's degree and a Diploma in Civil Engineering, providing me with a solid foundation in technical and analytical skills. Moreover, I possess a SAP Material Management certification, showcasing my expertise in utilizing one of the most widely used enterprise resource planning systems. My passion for operations, problem-solving, and customer service, coupled with my commitment to continuous learning, collaboration, and contributing to positive outcomes, positions me well for future opportunities.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Operations Intern

WorkMentality Innovation
09.2023 - Current
  • Contribute ideas to enhance customer satisfaction and retention
  • Innovation in creating innovative solutions that promote workplace wellness and productivity
  • Utilize different project management tools, and communication platforms, and ensure timely delivery of high-quality outcomes.

Operations Support

Craftcloud
08.2022 - 01.2023
  • Support utilizing Dixa and Trello to track tickets, questions, issues, and sales queries
  • Using Pipedrive and Trello to create, organize, and update order documents
  • Helping in KPI report analysis and data collecting
  • Clearing and Forwarding invoices
  • Keep the order flow smooth and catch issues/questions
  • Provide input to improve current processes and workflows.

Inventory Associate

Gorillas
06.2021 - 10.2021
  • Incharge of picking and packing incoming orders
  • Ensure the accuracy of the orders picked and sent to our customers
  • Actively manage the back storage to ensure products are readily available to be picked
  • Receive products from our suppliers with the support of our Inventory Associates.

Operations Associate (Problem Solve)

07.2020 - 03.2021
  • Investigated and resolved customer inquiries and complaints quickly
  • Used Carrier Operation Management Platform - COMP for package operations
  • (Aging package, customer request, Lost, and Quality) Trained 7 employees for Problem Solve and Quality.

Education

Master of Science - International Business Management

EU Business School
Munich, Germany
04.2020 - 05.2023

Bachelor of Science - Civil Engineering

Institute of Technology And Management
Vadodara
06.2015 - 12.2018

Skills

Administrationundefined

Timeline

Operations Intern

WorkMentality Innovation
09.2023 - Current

Operations Support

Craftcloud
08.2022 - 01.2023

Inventory Associate

Gorillas
06.2021 - 10.2021

Operations Associate (Problem Solve)

07.2020 - 03.2021

Master of Science - International Business Management

EU Business School
04.2020 - 05.2023

Bachelor of Science - Civil Engineering

Institute of Technology And Management
06.2015 - 12.2018
Siddharth ShahOperations Team Member · Operations Supervisor · Business Management · Business Operator