SIDHANT SHARMA
Berlin
Summary
Dynamic professional with a proven track record in customer service and quality assurance, honed at companies like American Express. Skilled in multi-tasking and communication, I excel in creating positive customer experiences and improving efficiency by 90%. My leadership and teamwork abilities drive results and exceed expectations. I am learning the Dutch language and have a fair ability to understand and speak German.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Vaultoro
Berlin
04.2022 - 09.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
American express
05.2019 - 01.2022
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Cultivated customer loyalty, promoted repeat business and improved sales
- Improved overall efficiency 90% by anticipating needs and providing outstanding support
Business Analyst
Barclays Shared Services
05.2015 - 05.2019
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Promoted all financial products by maintaining excellent service offering knowledge
- Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database
- Handled various accounting transactions
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Insurance Representative
Exl Services ltd
12.2013 - 10.2014
- Research & Analysis
- Weekly interaction with Uk Clients
- Generate leads for uk clients
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Responded to customer calls within 24 hours to swiftly resolve issues and answer questions
- Calculated premiums and established payment methods for sales.
Analyst
IBM Daksh
10.2012 - 10.2013
- Weekly interaction with US Clients
- Answering phones and taking messages
- Generated reports detailing findings and recommendations.
Education
MBA - Global MBA
Berlin School of Business
Berlin, GermanyMBA - Msc in Digital Marketing
Berlin School of Business
Berlin, GermanyBachelor of arts - Fine Arts
School of Open Learning, University of Delhi
New, DelhiSkills
- Customer service
- Multi-tasking
- Quality assurance
- Soft skills
- Timeliness
- Ability to work with a variety of managers
- Time management
- Leadership
- Communication skills when talking to people of all ages
- Professionalism
- Teamwork
Languages
Fluent in English
Personal Information
Title: Business Analyst
Languages Skills
English
First Language
German
Elementary (A2)
A2
Timeline
Customer Service Representative
Vaultoro
04.2022 - 09.2022
Customer Service Representative
American express
05.2019 - 01.2022
Business Analyst
Barclays Shared Services
05.2015 - 05.2019
Insurance Representative
Exl Services ltd
12.2013 - 10.2014
Analyst
IBM Daksh
10.2012 - 10.2013
MBA - Global MBA
Berlin School of Business
MBA - Msc in Digital Marketing
Berlin School of Business
Bachelor of arts - Fine Arts
School of Open Learning, University of Delhi
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