Overview
Skills
Summary
Work History
Education
Work Preference
Accomplishments
Timeline
Generic

Sidharth Nair

Heidelberg, Neckar (Weststadt)

Overview

14
14
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Skills

  • Problem-Solving
  • Critical Thinking
  • MS Office
  • Customer Relations
  • Call Center Operations
  • Team Leadership
  • Office Operations
  • Google Workspace
  • Flexible and Adaptable
  • Attention to Detail
  • Planning and Coordination

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Springer

UniversitätsKlinikum Heidelberg
Heidelberg
04.2024 - Current
  • Cross-Departmental Operations
  • Coordinated requirements across various departments, including warehouse operations and patient logistics, ensuring seamless integration and efficiency.
  • Demonstrated flexibility and adaptability in responding to the dynamic needs of different departments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Banquet Operations Part Time

Dusit Thani Laguna
Singapore
05.2022 - 12.2022
  • Began as a part-time server for weddings, later overseeing ballroom and villa setups for events.
  • Led a team of part-time servers through strategic planning and task delegation.
  • Demonstrated strong inventory management skills and excelled in high-pressure scenarios.
  • Played a key role in high-profile events, including collaborations with Singapore Airlines, a DV World golfing event, and gatherings for MMIVs.
  • Contributed to events involving prominent figures, such as the Prime Minister of Singapore and his spouse.
  • Ensured success through meticulous planning and unwavering attention to detail.

Operations Student Part Time

Bay@5 Dolce Vita
Singapore
06.2022 - 08.2022
  • Proficiently managed the lounge area, ensuring a seamless dining experience by welcoming guests, guiding them to their tables, and facilitating food and drink orders with a focus on hospitality.
  • Successfully organized events, notably the highly sought-after F1 viewing, establishing BAY @5 as a premier destination during the Formula 1 race in Singapore.
  • Dedicated to ensuring every guest had an enjoyable time.

Senior Customer Service Associate

Teleperformance
Mumbai, Maharashtra
05.2021 - 11.2021
  • Managed and resolved customer disputes at JP Morgan Chase Bank by meticulously navigating both fraud and non-fraud contexts.
  • Skillfully handled grievances, ensuring effective resolution and maintaining a high level of customer satisfaction.
  • Strategically developed and executed a comprehensive customer satisfaction survey, resulting in a notable 20% upsurge in positive feedback and enhanced customer retention metrics.
  • Played a pivotal role in mentoring and training incoming team members, imparting valuable insights into best practices, and fostering unwavering adherence to company policies and high customer service standards.

Roustabout

Adnoc Drilling
Abu Dhabi
04.2017 - 09.2020
  • Initiated role as a Roustabout and was subsequently assigned to work as a Roughneck, contributing to efficient and safe crude oil and gas well drilling operations
  • Enhancing Well Performance and Operational Effectiveness
  • Upheld a steadfast commitment to safety by promptly reporting any identified unsafe working procedures to the supervisor.
  • Skillfully operated drilling equipment,
    minimizing downtime and optimizing operational efficiency
  • Awarded Safety Man of the Year 2020 Award.
  • Operated various heavy machinery, including forklifts and cranes, for smooth rig operations.

Operations Associate

Indochem
Mumbai
09.2011 - 02.2017
  • Monitored inventory levels, coordinated replenishment for optimal stock availability, and minimized excess.
  • Managed vendor relationships to ensure timely delivery and issue resolution.
  • Generated regular management reports summarizing key activities and performance indicators.

Internship

Indochem
Mumbai, IN
10.2010 - 09.2011
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Sorted, organized, and maintained files.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

Bachelor of Science - International Business

Schiller International University
Heidelberg
09.2023 - Current

Global Supply Chain Management

PSB Academy
Singapore
04.2022 - 03.2023

High School -

St. Anne's High School
India, Mumbai

Work Preference

Work Type

Part TimeInternshipContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsCompany Culture

Accomplishments

  • Safety Man of the Year – Adnoc Drilling Best Safety Employee of the Year 2020
  • Exemplary Behaviour and Complying with ADNOC HSE Policy and Procedures – Adnoc Drilling In recognition of demonstrating Exemplary Behaviour and Complying with ADNOC HSE Policy and Procedures.
  • Excellent HSE Performance and Culture – Adnoc Drilling In recognition of your excellent HSE performance and culture
  • Consistently ranked in the top 10 on the work floor at Teleperformance for exceeding targets.

Timeline

Springer

UniversitätsKlinikum Heidelberg
04.2024 - Current

Bachelor of Science - International Business

Schiller International University
09.2023 - Current

Operations Student Part Time

Bay@5 Dolce Vita
06.2022 - 08.2022

Banquet Operations Part Time

Dusit Thani Laguna
05.2022 - 12.2022

Global Supply Chain Management

PSB Academy
04.2022 - 03.2023

Senior Customer Service Associate

Teleperformance
05.2021 - 11.2021

Roustabout

Adnoc Drilling
04.2017 - 09.2020

Operations Associate

Indochem
09.2011 - 02.2017

Internship

Indochem
10.2010 - 09.2011

High School -

St. Anne's High School

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