Sierra Morgan
Harrington
Summary
To obtain a remote medical administration career position, while bringing professionalism and dependability to your organization.
Overview
20
20
years of professional experience
Work History
WFH Customer Service Rep
Healthcare
04.2023 - Current
- Verify insurance and send out claims for billing.
- Verify ICD and HCPCS codes are correct for all DME, Home Health, Infusions, O/P equipment is coded correctly for billing processing.
- Go over patients bills that they received for those items.
- Go over benefits so they understand better why their bill is the way it is ( Example: Dedutctible, Coinsurance, Copayments )
- Give patients out of pocket estimates for the services they are rendering so they are aware ahead of time of their potential costs.
- Transfer calls to different departments like to intake staffing coordinator, provider claims department and more based off caller needs.
- Research on escalations for billing errors, verifying the ICD or HCPCS codes are using correctly, verifying that the Tax ID and or NPI number was correct.
- Review denied claims and go over that with patients, providers and or health insurance representatives.
- Do conference calls when applicable to resolve issues with the health plan or providers that are sending out the services for the patients.
- Speak with providers and insurance representatives on issues, claims questions and more on behalf of the patients.
- Give the provider offering the services out of pocket estimates if the patient asked them to obtain that information and advise them later.
WFM Customer Service Rep
Teleperformance, Healthcare
08.2022 - 03.2023
- Answer incoming calls about members benefits, claims, or issues they are having
- Send out materials to them like ID cards, EOB’s, catalogs and more
- Get them to the correct department based on questions if needed
- Discuss their prescriptions with them and more
- Call out to members and check and make sure they are good with their plan and help navigate their health care experience as well.
Registrar
Tidal Health
09.2021 - 06.2022
- Check in patients through triage and via ambulances
- Verify registration with each patient and make sure all the insurance is in correctly for billing
- Helped nurses and doctors with questions they may have on the patients
- Get financial and consents from each patient for treatment
- Verify insurances like Highmark, Amerihealth and Medicare.
Manager's Assistant
Ambiance Nail Salon
01.2019 - 09.2021
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Attended store walkthroughs with management team and followed-up on directives and recommendations
- Maintained focus on promoting and driving sales, including execution of next season planning
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
Manager's Assistant
Platos Closet
08.2015 - 01.2019
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Coordinated work handoffs and schedules with other Shift Managers
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Teacher
ChildTime
10.2011 - 07.2015
- Developed comprehensive plans to implement subject matter in line with education goals
- Assigned classwork and homework to enhance students' understanding of materials
- Assessed students regularly and customized approaches to maintain progress with educational goals
- Connected with parents and students to help each obtain maximum benefit out of class experiences
- Built relationships with students and parents to improve learning
- Maintained detailed and accurate class and student documentation to keep records current.
Caregiver
Total Home-care Solutions
02.2008 - 10.2011
- Maintained case notes to document resident progress and condition
- Performed household chores to ensure cleanliness, safety, and livability
- Collaborated with peers and medical teams to support resident care plans, working under RN's supervision
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Evaluated patient's medical condition on daily basis
- Observed self-administration of medications to adhere to medication regimen
- Cooked meals based on nutritional requirements and special diets
- Maintained safe and clean patient environment
- Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Transported clients to doctor's offices and grocery stores
- Trained family members exceptional bedside care and daily living support for loved ones.
Caregiver, Special Needs
Private Home Care
04.2005 - 01.2008
- Helped with household projects to improve environments, including cleaning out closets and organizing belongings
- Assisted with nighttime routines of bathing, changing, and brushing teeth
- Maintained daily routines of activities and care needs to support [Type] clients
- Engaged with clients of varying diagnoses to aide with activities, chores, and community outings
- Prepared simple foods for self-feeding and assisted with more complicated meals
- Handled laundry and linens to keep items fresh for client use
- Collaborated with ABA therapists and implemented protocols to help children develop important skills
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Assisted clients with bathing and dressing to promote good personal hygiene
- Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing
- Transported clients to doctor's offices and grocery stores
- Observed self-administration of medications to adhere to medication regimen.
Education
CNA (OH) Nail tech (OH) - undefined
HS Diploma - undefined
Ohio Virtual Academy
Maumee, OHSkills
- Customer service
- Computer literacy
- Medical Terminology
Timeline
WFH Customer Service Rep
Healthcare
04.2023 - Current
WFM Customer Service Rep
Teleperformance, Healthcare
08.2022 - 03.2023
Registrar
Tidal Health
09.2021 - 06.2022
Manager's Assistant
Ambiance Nail Salon
01.2019 - 09.2021
Manager's Assistant
Platos Closet
08.2015 - 01.2019
Teacher
ChildTime
10.2011 - 07.2015
Caregiver
Total Home-care Solutions
02.2008 - 10.2011
Caregiver, Special Needs
Private Home Care
04.2005 - 01.2008
CNA (OH) Nail tech (OH) - undefined
HS Diploma - undefined
Ohio Virtual Academy
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