Sigrid Hehz

• Managed primary contact responsibilities for customers, technicians, and office personnel.
  Documented service calls, incident reports, and dispatch metrics in internal systems.
  Answered and prioritized emergency hotline calls for electrical-related issues.
  Quickly assessed urgency of situations to deploy electrician teams effectively.
  Organized scheduling of electricians according to location and skillset.
  Maintained comprehensive records of responses and service outcomes.
  Provided regular updates on job progress to clients and management.
  Demonstrated strong organizational abilities while maintaining composure under stress.

• Ensure the safe and efficient transportation of 340 pupils across 29 private bus routes on a daily basis.
• Operating within an environment as first point of contact for all actions relating to the safe movement of school pupils to and from school.
• Daily liaison with parents, teachers and other stakeholders via email, phone or in person to ensure a consistently safe and secure service.
• Planning and organization of school field trips (short-distance and multi-day, flights, hotel), working with school staff and external service providers to ensure safe and effective service delivery.
• Additional responsibility as Operations Manager.
• Managed daily operations and logistics for educational programs at Franconian International School.

• Merging databases and technical migration of data ensuring accurate transfer of information.
• Travel and expense management for team of 200 employees.
• Organization and management of telephone and video conferences.
• Purchase, distribution and cost management control of office supplies.
• Customer and supplier engagement operating in English language defining and delivering improved service standards.
• Progressive career roles: Team Assistant, Global IT; Team Member, Accounting.

Delivered accurate, real-time oral translations and interpretations for clients.

• Interpreted conversations during business meetings and events with cultural context for enhanced understanding.
• Ensured confidentiality of sensitive information in all translations and interpretations.

• Support for new and existing customers.
• Building client portfolios.
• Sales talks with potential customers.
• Handling of internal and external correspondence.

• Coordinated schedules and meetings for President and executive team to enhance efficiency.
• Managed interdepartmental communication to facilitate smooth operations.
• Ensured effective functioning of President's office through proactive organization.

• Delivery and early years support for son.
• Voluntary work as clerk and translator for local church.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Supported communication efforts by responding to inquiries and providing information.

• Planning and execution of lessons for children and adults.
• Organization of video training, training courses and seminars.
• Instructed students on proper riding techniques and horse care practices.
• Developed lesson plans tailored to individual skill levels and goals.
• Managed stable operations, including feeding, grooming, and health monitoring of horses.
• Coordinated group rides and events to enhance community engagement in equestrian activities.
• Paired rider with equine partner for lessons based on temperament, personality and experience.
• Trained horses to respond to verbal commands and body language.

• Assistant office Flight School Scan Am, Fort Pierce.
• Communicated with clients to address inquiries and provide necessary information.
• Provided administrative support to enhance daily office operations efficiently.
• Greeted visitors, clients and guests in a professional manner.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Maintained front desk to provide positive first impression.

• Ensured seamless intercontinental and continental service experiences as a VIP/Business class flight attendant.
• Monitored cabin conditions, maintaining comfort for all passengers.
• Facilitated efficient boarding and disembarking with respect and professionalism.
• Coordinated with ground staff for timely aircraft turnaround and regulatory compliance.
• Completed training in customer service, conflict resolution, and safety procedures to stay updated.
• Demonstrated expertise in emergency protocols, including CPR, first aid, and oxygen administration.
• Participated in pre-flight briefings to review flight details, weather, and service plans.
• Resolved inflight issues promptly to uphold superior customer experience.