Silke Sabine Malledent

Source of Wealth (SoW) and AEI/FATCA Due Diligence:

• Conduct thorough Source of Wealth (SoW) assessments to verify the legitimacy of client assets.
• Manage AEI/FATCA compliance requirements, ensuring accurate reporting and adherence to international tax regulations.
• Perform due diligence reviews during client onboarding and throughout the client lifecycle to maintain compliance.

KYC (Know Your Customer) Due Diligence:

• Lead KYC due diligence processes to gather and validate essential client information, ensuring adherence to anti-money laundering (AML) and regulatory requirements.
• Collaborate with the front office to facilitate the onboarding of new clients and provide support for client lifecycle updates.

Advisory Services and Front Office Support:

• Offer advisory services to the front office on compliance matters, ensuring that business activities align with regulatory standards.
• Serve as a resource for the front office throughout the client's journey, providing guidance and expertise on compliance-related matters.

Project Management:

• Take ownership of remediation, regulatory, and change projects from inception to completion, ensuring timely and successful delivery.
• Implement process improvements to enhance business efficiency and compliance standards.

Cross-Functional Collaboration:

• Collaborate effectively with First and Second Line of Defense teams to strengthen the overall compliance framework.

• Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
• Negotiated real estate contracts to navigate transactions between buyers and sellers.
• Monitored contract execution to verify complete fulfillment of terms.
• Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
• Generated lists of properties for sale, locations, descriptions and available financing options.
• Utilized online marketing platforms to promote real estate services and generate leads.
• Set up virtual home tours, in-person visits, and open houses for properties.

• Account opening for companies and funds
• Clients' on-boarding analysis of documentation for the account opening on the AML / KYC rules
• Perform AML and KYC on-going review of risk investors
• Reporting on blocked accounts
• Follow up missing documentation
• Screening on investors and interested parties, PEP's identification
• Ensure good maintenance of clients' accounts
• Project work (e.g MIFID II, CRS)
• Preparation of the account opening process via compliance
• Processing of divers inquiries to register accounts as well as to accounts of private persons, various legal entities and funds

• Support the company's staff in connection with technical identification of risk areas and inconsistencies in the area of application acceptance
• Review personal questionnaires for major shareholders, principals and key persons
• Monitor management decisions and activities of staff regarding compliance aspects
• Review account documentation and ensure that European regulations and internal legal and compliance guidelines are adhered to (KYC, due diligence, FATCA)

• Support the company's staff with technical issues
• Identify risk areas and discrepancies in the area of application acceptance
• Assist the company's staff with technical issues related to FATCA
• Review personal questionnaires for major shareholders, principals and key persons
• Monitor management decisions and activities of staff regarding compliance aspects
• Verify account documentation and ensure compliance with European regulations and internal legal and compliance policies (KYC, due diligence, FATCA)

• Acceptance of new business applications Review of clients and third parties through a group monitoring portal
• Record and analyze results
• Provide highly skilled name and passport checks, company profile checks of clients
• Responsible for compliance / regulations with local financial regulator and company internal regulations, identifying risk areas and discrepancies in the area of global "know your customer" name and passport checks
• Manage all requests related to the opening, modification or closure of existing accounts
• Review contractual documents for authenticity and completeness, ensure that European regulations and internal legal and compliance guidelines are adhered to (KYC, due diligence, FATCA)
• Request missing documents and information from external and internal entities Identify risk areas and inconsistencies in application acceptance area
• Assist company staff with technical issues Identify risk areas and discrepancies in the application acceptance
• Reviewing personal questionnaires for major shareholders, principals and key persons
• Review account documentation and ensure compliance with European regulations and internal legal and compliance policies (KYC, due diligence, FATCA.)

• Verified customer identity and reviewed documentation for accuracy.
• Conducted KYC formality reports on questionable accounts and transactions.
• Facilitated communication with onboarding team to gather information and onboarding documentation.

• Managing employee benefit plans for large global companies, including enrolling new employees, changes, terminations, insurance claims and handling deaths and their heirs
• Updating employee data and answering employee questions about their savings plans
• Transferring pensions and distributing monthly pension payout slips Disbursements and transfers to other pension funds
• Preparing accounting activities
• Organizing and following up on trustee meetings and client Appointments
• Investing pension contributions in investment savings plans

• Personal advice and support of customers on the phone
• Preparation of insurance plans and handling of customer concerns
• Active portfolio management, acquisition and expansion of the insurance portfolio, pre-processing of invoices and related correspondence, independent professional support and advice of customers in the area of life, pension, household, liability, legal protection, Riester pension, occupational disability and accident insurance
• Developing suitable insurance proposals supporting the customer advisors
• Reclaiming lost customers
• Processing cancellations
• Creating manuals for telephone sales and training for new employees
• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.