Silvan Jürgensen

• Direct overall hotel operations onboard a luxury river cruise vessel, ensuring exceptional guest satisfaction, operational excellence and financial performance.
• Lead, coach and develop a multicultural hospitality team, creating a culture of trust, accountability and continuous improvement.
• Manage budgeting, forecasting, operational planning and financial performance to support commercial objectives.
• Implement revenue-driving initiatives through premium guest experiences, structured upselling and commercial awareness.
• Maintain luxury service standards while ensuring HACCP, hygiene and quality compliance.
• Coordinate all hotel departments to deliver seamless guest experiences and consistent operational performance.
• Resolve complex guest situations through proactive leadership and structured service recovery.
• Analyze operational performance using KPIs to identify opportunities for continuous improvement.

• Directed hotel and food & beverage operations with full responsibility for operational performance and guest satisfaction.
• Managed budgets, forecasts and daily financial performance while supporting commercial objectives.
• Led, coached and developed hotel employees through visible leadership and operational guidance.
• Improved guest satisfaction through service quality initiatives and structured feedback management.
• Coordinated conferences, events and operational planning to maximise efficiency and guest experience.

• Recruited to contribute executive hospitality and operational expertise during a critical growth phase, ensuring the successful delivery and stabilization of a large-scale serviced apartment project.
• Combined operational leadership with financial management, supporting the successful execution of a business with an investment volume of approximately €65 million.
• Directed budgeting, financial controlling, forecasting and executive reporting, providing transparent performance insights to support strategic decision-making.
• Applied extensive hospitality and hotel operations expertise to establish efficient processes, strengthen organizational structures and prepare the operation for sustainable growth.
• Led cross-functional collaboration between finance, operations, project stakeholders and external partners, ensuring alignment of commercial and operational objectives.
• Supported digital transformation initiatives within finance and administration, improving transparency, reporting accuracy and operational efficiency.
• Contributed to the successful implementation of operational standards, governance processes and business controls required for long-term organizational performance.

• Recruited to strengthen operational performance, establish sustainable structures and stabilize business operations within a challenging low-budget environment.
• Applied executive operational expertise to optimize workflows, standardize procedures and improve organizational efficiency across company-owned and franchise locations.
• Led operational transformation initiatives focused on strengthening execution, cost awareness and long-term business sustainability while working within strict financial constraints.
• Partnered closely with franchisees and operational leaders to align business objectives, operational standards and commercial performance.
• Developed leadership capability through coaching, operational guidance and structured performance management, strengthening accountability throughout the organization.
• Supported business growth by implementing practical, scalable operating procedures that improve consistency, productivity and service quality.
• Worked cross-functionally with senior management to identify operational risks, implement sustainable solutions and strengthen the overall business model.

• Recruited to provide executive hospitality expertise and lead the operational development of a new business division, supporting the company's strategic expansion into an emerging market segment.
• Applied extensive operational and commercial experience to design scalable business processes, operational standards and service concepts for a newly established business unit.
• Partnered with executive leadership to translate strategic objectives into practical operating models, ensuring operational readiness and sustainable long-term growth.
• Led the development and implementation of structured workflows, quality standards and performance measures to establish a solid operational foundation.
• Collaborated across multiple business functions to align operational execution, commercial priorities and customer expectations throughout the launch phase.
• Supported organizational development by introducing proven hospitality best practices, strengthening operational consistency and customer-focused service delivery.
• Contributed to the successful establishment of the new division by combining strategic thinking with hands-on operational leadership.

• Full P&L responsibility, audits, and KPI management
• Collaborated with C-level executives and franchise partners to align strategic objectives and drive operational success
• Implemented hygiene standards (HACCP / ISO 22000) to ensure compliance and enhance food safety protocols
• Collaboration with C-level executives and franchise partners
• Managed SOPs to standardize operational processes and improve consistency across locations
• Implementation of hygiene standards (HACCP / ISO 22000)
• SOP management
• Franchise Management Award Winner 2020

Directed premium food & beverage operations across 10 outlets with full operational accountability for service quality, guest satisfaction and commercial performance.
Led, coached and developed a team of 90 employees, fostering a culture of accountability, operational discipline and service excellence.
Managed full P&L responsibility (€6.5M annual turnover), overseeing budgeting, cost control and financial performance.
Planned and executed high-profile conferences, corporate events and premium hospitality experiences while maintaining exceptional operational standards.
Ensured consistent delivery of premium guest experiences through visible leadership, structured planning and cross-functional collaboration.
Strengthened operational efficiency by aligning people, processes and financial objectives to support sustainable business performance.

• Supported executive leadership of the Food & Beverage operation aboard a premium cruise vessel, ensuring seamless service delivery and exceptional guest experiences.
• Coordinated workforce planning, scheduling and daily operational execution across the F&B department.
• Managed departmental budgets, inventory control and cost performance to support financial objectives.
• Ensured full compliance with USPH and HACCP standards, maintaining the highest levels of food safety and operational quality.
• Collaborated with multicultural teams to deliver consistent luxury hospitality standards in a fast-paced international environment.
• Elected Led crew welfare initiatives to enhance employee satisfaction, representing crew interests and strengthening communication between management and onboard teams.

• Directed premium food & beverage operations across 10 outlets with full operational accountability for service quality, guest satisfaction and commercial performance.
• Led, coached and developed a team of 90 employees, fostering a culture of accountability, operational discipline and service excellence.
• Managed full P&L responsibility (€6.5M annual turnover), overseeing budgeting, cost control and financial performance.
• Planned and executed high-profile conferences, corporate events and premium hospitality experiences while maintaining exceptional operational standards.
• Ensured consistent delivery of premium guest experiences through visible leadership, structured planning and cross-functional collaboration.
• Strengthened operational efficiency by aligning people, processes and financial objectives to support sustainable business performance.

• Led operational excellence initiatives across multiple locations, driving continuous improvement through structured audits and performance analysis.
• Analyzed operational KPIs to identify improvement opportunities and increase operational consistency across the organization.
• Implemented process optimization initiatives that strengthened efficiency, quality standards and execution.
• Collaborated closely with cross-functional stakeholders to standardise operational best practices across the DACH region.
• Supported long-term operational development by embedding measurable performance management and continuous improvement principles.

• Led one of the company's highest-volume restaurant operations with responsibility for 105 employees, operational performance and guest satisfaction.
• Held full P&L responsibility (€4.5M annual turnover), managing budgeting, forecasting and financial performance.
• Successfully maintained operational continuity during a critical staffing shortage in a 680-seat restaurant, reorganizing resources and supporting frontline operations to protect the guest experience.
• Developed future talent through hands-on coaching, including mentoring a kitchen porter into an independent pasta chef within 18 months.
• Introduced targeted commercial initiatives that increased beverage revenue while reducing slow-moving inventory through strategic promotional planning.
• Turned challenging guest situations into positive service experiences while simultaneously coaching junior team members through live operational leadership.
• Strengthened operational consistency through process optimization, SOP implementation and visible leadership on the restaurant floor.
• Demonstrated proactive workforce planning by preparing teams for operational improvement projects while ensuring readiness for unexpected periods of peak demand.