Silvia Benson
Dover
Summary
Dynamic professional with a strong background in customer service and education, recognized for enhancing student engagement and satisfaction at Burlington. Proven ability in cash handling and problem-solving, complemented by a commitment to reliability and teamwork. Adept at fostering positive relationships, ensuring seamless transactions, and supporting diverse learning needs.
Overview
5
5
years of professional experience
Work History
Cashier
Burlington
09.2025 - Current
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
Substitute Teacher, K-12
Community Staffing Associates
09.2025 - Current
- Delivered engaging instruction across diverse K-12 subjects, adapting to various student needs and learning styles.
- Implemented classroom management strategies to maintain a positive learning environment and minimize disruptions.
- Partnered with teachers to ensure seamless lesson planning and activity coordination during their absences.
- Developed rapport with students, fostering a supportive atmosphere that encouraged participation and learning.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed lesson plans designed by absent teachers.
Substitute Teacher, K-12
USSS/Capital School District
09.2023 - 06.2025
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Delivered engaging instruction across diverse K-12 subjects, adapting to various student needs and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Implemented classroom management strategies to maintain a positive learning environment and minimize disruptions.
Social Service Specialist
State of Delaware, Delaware Health and Social Services
02.2021 - 09.2023
- Conducted comprehensive assessments to determine client eligibility for social services programs.
- Developed individualized service plans to address client needs and goals effectively.
- Coordinated referrals to community resources and support services for clients in need.
- Facilitated customer inquiries, resolving issues with efficiency and professionalism.
- Collaborated with team to enhance service delivery processes and improve customer satisfaction levels.
Education
High School Diploma - Medical Claims And Billing
Ashworth College
Norcross, GA09.2006
No Degree - Medical Office Tech
Delaware Technical Community College
DE12.2001
High School Diploma -
Milford Senior High School
Milford, DE05.1992
No Degree - Accounting And Finance
Georgetown Vocational Technical College
Georgetown, DE06.1989
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Professionalism and courtesy
- Multitasking and organization
- Data entry
- Honest and dependable
Timeline
Cashier
Burlington
09.2025 - Current
Substitute Teacher, K-12
Community Staffing Associates
09.2025 - Current
Substitute Teacher, K-12
USSS/Capital School District
09.2023 - 06.2025
Social Service Specialist
State of Delaware, Delaware Health and Social Services
02.2021 - 09.2023
High School Diploma - Medical Claims And Billing
Ashworth College
No Degree - Medical Office Tech
Delaware Technical Community College
High School Diploma -
Milford Senior High School
No Degree - Accounting And Finance
Georgetown Vocational Technical College