Technical Support Engineer with more than 15 years of experience in the Aeronautical industry. Expertise in Aircraft systems, production, and operations environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
37
37
years of professional experience
Work History
Sales Engineer Consultant
M.Torres Brazil
02.2021 - 03.2023
Identifying and developing new business opportunities for the company's products and services.
Possessing and maintaining an in-depth knowledge of the machine tool industry and expertise presented by the company.
Regularly traveling to perform customer consultations to determine needs and solutions, and obtain detailed information for estimates and proposals.
Establishing customer rapport and acceptance.
Communicating effectively with customers and engineers to ensure the equipment meets the system and customer requirements.
Supporting customer inquiries by fielding calls while being a source of information and problem-solving for customers.
Developing design alternatives when necessary and communicating the reasons for the design alternatives.
Technical Support Engineer
Safran Group Brazil
02.2014 - 01.2021
Explained technical information in clear terms to promote better understanding for non-technical users.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Performed root cause analysis of reported issues to enact corrections.
Provided support on horizontal stabilizer actuator (HSTA), power electric distribution system, and brake system supplied by Safran to Embraer´s military cargo aircraft (KC-390). Activities performed included,but were not limited to system installation, troubleshooting, ECUs firmware & hardware update, Iron Bird Bench/ prototypes monitoring & maintenance, and warranty appropriate service level.
Established patterns for reoccurring issues and provided input to development teams.
Identified process gaps and provided solutions that improved customers´ quality of service.
Senior Manager Consultant
SML Consultoria - Owner
07.2011 - 02.2014
Successfully performed full-scale executive aircraft mockup. Supervised a team of 4 people. Responsible for all projects and processes, including tooling manufacturing, procurement & purchasing, project management, equipment &technical system specification, parts manufacturing, and system integration.
Led the development of CNC machines for operating in the construction industry.
Owner
S.A Gasparetto ME
06.2006 - 07.2011
Started up my own business in the food service industry and supervised 18 people.
Aeronautical Performance Engineer
EMBRAER SA
03.1999 - 07.2006
Responsible for flight test analysis of production flight tests to provide support/solutions in airplane performance data development.
Evaluating and approving outcomes from PNs changing and/or problems at Customers' delivery.
Assigned tasks of analyzing aircraft performance in areas of taking off, approaching, climbing, landing, and other flight tests by FAA, JAA & CTA standards.
Handled the task of verifying stall speed, as well as, validating shaker and pusher actuating speeds.
Responsible for writing technical reports and other documentation for use by engineering staff, management, and certification authorities.
Performed flight test proposals and was responsible for the overall analysis of data acquired during test flights.
Performed responsibilities of assisting flight engineers in planning and implementing testing procedures.
Monitored and supported flight test Engineers and Pilots with all required parameters (N1, V1, VR) during Take-off flight tests.
Involved in pre-flight and post-flight analysis and condition checking.
Handled minor and major technical problems and issues.
Process Control Team Leader
PHILIPS DO BRASIL LTDA - Monitors
03.1997 - 03.1999
Promoted to process control leader for monitors manufacturing plant, where increased line productivity by 30%.
Gave leadership to 4 process controllers. In my previous position, functioned as a process engineer for failure investigations, process optimization studies, equipment evaluation, product & process qualification, and automation implementation.
Process Engineer
PHILIPS DO BRASIL LTDA - Flyback Transformers
05.1994 - 03.1997
Designed and implemented effective production processes.
Achieved company objectives, including optimizing the CNC winding machines program (23% improvement), maximizing equipment output(35% increase), and eliminating costly and unnecessary processes by removing non-value-addedtasks, adding automation, and developing effective work practices.
Performed time studies on production equipment to successfully establish production bottlenecks.
Established and submitted processing requirements for new equipment, as well as performed equipment installation checks and validations on new equipment/new processes.
Thoroughly evaluated and corrected a manual soldering process, historically resulting in more than 60% rejection at testing by changing it to a semi-automatic process.
Troubleshooting activities which included regular performance checks of yield fallout to determine and rectify errors.
Obtained statistical process control by monitoring work completed and operating with quality assurance.
Monitored equipment utilization and machine downtime with responsibility for implementation of corrective and preventative actions.
Created production documentation, such as work instructions, checklists, control charts, process flow charts, and layouts.
Responsible for determining acceptance of new products and/or new processes, as well as modifying products/processes.
Engineer
KONE ELEVADORES
01.1993 - 05.1994
Joined the company as an entry-level engineer performing product designs and software developments.
Successfully developed the company´s software to generate quotations and respective manufacturing bills of material. Also, this software provided a planning production day-by-day as well as the service order to start manufacturing.
Designed elevator components ensuring that they could be manufactured and developed prototypes.
Electronic Technician
ERICSSON TELECOMUNICAÇÕES S.A.
04.1986 - 08.1987
Responsible for assembling, quality checking, and repair of power supplies and DC/DC converters.
Liaised with Clients to approve products and/or solve problems.
Education
Bachelor of Science - Industrial Mechanical Engineer
Escola De Engenharia Industrial - EEI
São José Dos Campos – SP - Brazil
Associate of Science - ElectronicTechnician
Escola Técnica Prof. Everardo Passos – ETEP
São José Dos Campos – SP - Brazil
Skills
Engineering support
Technical application support
Manufacturing engineering
Engineering and technology
Field engineering
Process Engineering
Timeline
Sales Engineer Consultant
M.Torres Brazil
02.2021 - 03.2023
Technical Support Engineer
Safran Group Brazil
02.2014 - 01.2021
Senior Manager Consultant
SML Consultoria - Owner
07.2011 - 02.2014
Owner
S.A Gasparetto ME
06.2006 - 07.2011
Aeronautical Performance Engineer
EMBRAER SA
03.1999 - 07.2006
Process Control Team Leader
PHILIPS DO BRASIL LTDA - Monitors
03.1997 - 03.1999
Process Engineer
PHILIPS DO BRASIL LTDA - Flyback Transformers
05.1994 - 03.1997
Engineer
KONE ELEVADORES
01.1993 - 05.1994
Electronic Technician
ERICSSON TELECOMUNICAÇÕES S.A.
04.1986 - 08.1987
Bachelor of Science - Industrial Mechanical Engineer