Silvia Macieira

Managing a team of 15 people between Enterprise Sales Directors and National Account Managers focusing on developing fruitful relationships with Healthcare customers in Europe.

• Support and lead an effective team, bridging knowledge gaps and making sure to maximize opportunities
• Define strategy of key engagements
• Support supply chain optimization, including sustainability focused targets
• Continuous improvement approach for selected customers (define and enable program management support)

Lead on over 25 countries in EUR on Pharma & Healthcare related shipments.

• Commercial: Development of top accounts in EUR, supporting opportunities and promoting continuous improvement
• Tenders, charter requests, packaging cost studies, packaging validations
• Supplier Management - leading Carrier Management initiative and KPI discussions for Cold Chain shipments
• Audits: internal / external + IATA CEIV
• Vaccine implementation in Europe - Streamline vaccine response for EUR together with Hypercare monitoring
• Reporting & Financial analysis
• Training & development of Healthcare related material for the community

Role focused on 3 different projects:

• Responsible for development of more than 40 countries using the first eCommerce platform, enabling automated quotes, booking and tracking to customers.
• Developing Perishables' Airfreight Opportunities in Central & Eastern Europe (focus: fish, meat, truffles, chocolate, milk powder...)
• Ambassador for KN Battery Chain: specialized value chain created for customers that need end to end solution for their Lithium cel shipments.

Developing Pharma and Healthcare opportunities for Central Europe Area for new customers and acting as Strategic Key Account Manager for one of the biggest molecular diagnostics company.

Working directly with 17 countries in South and Central America, focused on business development, tender management, procurement, lead pricing for the region, carrier management, escalations, building up strategies of integrated solutions aiming operational excellence for the region.

Head of airfreight department, managing directly 15 people, average of 1700 monthly processes between imports and exports from several segments, from perishables to high tech. Second largest airfreight office in Brazil.

Control of national reporting & financial performance of 14 branches in the country. Escalated operational issues, Charter quotes and special projects. Project / Break bulk seafreight cargo (fuselages). Strategic role to develop relationship with customers and suppliers.

Handling special accounts in Rio. Control of financial results and Intercompany invoices, Budget issuance. Sales and customer support activities. Novo Nordisk implementation.

Job rotation every three months to expand knowledge of all available departments of the company in order to acquire the practical overview of the theory learned at the Humboldt Institute: Coordination of imports and exports, Air and Sea freight as well as Customs Clearance, Finance and Sales Departments.