Results-driven operations manager with a strong background in sales, business development, and team leadership. Proven success in optimizing business operations, improving customer experience, and driving revenue growth. Extensive experience in recruitment, training, and managing cross-functional teams, particularly in the UK market.
Hi, I’m
Silviya Stoyanova
Operations Manager E Commerce UK
Wuppertal
Summary
Overview
9
years of professional experience
16
years of post-secondary education
4
Languages
Work History
BRICOFLOR
Operations Manager - UK Market
01.2019 - Current
Job overview
- Led operations and strategy for the UK market, tripling turnover since 2019
- Optimized website content, supplier relations, and market strategies to boost sales
- Recruited and trained all UK team members, ensuring high performance and customer service excellence
- Managed partnerships with European suppliers entering the UK market via online sales
KANAT
Operations Manager
01.2017 - 01.2018
Job overview
- Oversaw daily operations for a popular diner, managing staff and service quality
- Trained and supervised employees, optimizing efficiency and customer satisfaction
Cleaning Company
Operations Manager
01.2016 - 01.2017
Job overview
- Managed a team of 10, handling scheduling, training, and performance supervision
- Ensured service quality and efficiency in cleaning operations
Crossover (Call Center)
Sales Representative
01.2016 - 12.2016
Job overview
- Sold advertising space for a TomTom project in the UK market
- Developed persuasive sales techniques and improved client engagement
Education
Stenden UniversityLeeuwarden
International Business and Management Studies from Innovation & Leadership
01.2009 - Current
University Overview
Skills
Operations & Process Optimization
Timeline
Operations Manager - UK Market
BRICOFLOR
01.2019 - Current
Operations Manager
KANAT
01.2017 - 01.2018
Operations Manager
Cleaning Company
01.2016 - 01.2017
Sales Representative
Crossover (Call Center)
01.2016 - 12.2016
Stenden University
International Business and Management Studies from Innovation & Leadership
01.2009 - Current
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