Simeon Ukpe
Project Management
Dubai
Summary
Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Leader with 14 years of successful Operations Executive experience within Finance,Engineering and construction industry. Employs organizational skills, interpersonal skills and computer data knowledge to effectively perform administrative and operational support duties with maximum impact. Consistently promotes company values and service standards for efficient office operations.
Results-oriented Operations Executive with wide experience handling business operations, personnel and financials. Great expertise in auditing and management consulting. In-depth knowledge of business planning and forecasting.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
11
11
Certifications
3
3
Languages
Work History
Operations Executive
Olamax International FZC
Sharjah
02.2022 - Current
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Prepared annual budgets with controls to prevent overages.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Negotiated supplier discounts to improve bottom line.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Leveraged meeting minutes to measure progress and accountability.
- Drove team engagement to achieve aggressive company targets.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Tended to urgent correspondence to facilitate communication or resolution.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Developed operational processes to help organization adapt to market change.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Introduced new methods, practices and systems to reduce turnaround time.
Operations Manager
D KEONS BPO CONCEPT
Port Harcourt
09.2016 - 11.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prepared annual budgets with controls to prevent overages.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Formulated processes to reduce downtime and financial loss.
- Developed systems to track and log work issues.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
QHSE Supervisor
WWO ENGINEERING LIMITED
Port Harcourt
07.2014 - 01.2016
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with customers to understand needs and provide excellent service.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Operations Supervisor
Ishmetric Engineering Group
Port Harcourt
08.2011 - 01.2014
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Managed internal operational standards and productivity targets.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Compiled training materials for new employees and tracked skill development.
Junior Project Manager
ISHEMETRICK ENGINEERING GROUP
Port Harcourt
01.2010 - 09.2011
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
- Applied knowledge of industry best practices to improve project management processes.
- Handled risk management to reduce or avoid project cost escalations, delays and failures.
- Devised and prepared back-up plans for high-risk project phases staged for implementation on short notice.
- Led quick-response team formed from experienced staff and quickly confront and resolve complaints and issues.
- Provided excellent quality assurance to customers to promote best value possible for customer budget.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Updated customers and senior leaders on progress and roadblocks.
- Planned, monitored and analyzed project costs to meet financial goals.
- Documented project progress to fulfill project requirements and establish traceability.
- Monitored and tracked project metrics and collected data to share with project members.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Reported on status for each project to appropriate stakeholders.
Junior Operations Assistant
Ishmetric Engineering Group
Port Harcourt
04.2009 - 07.2010
- Managed Type calendar and recommended adjustments based on demand.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Enhanced Type operational success through efficient records coordination, supply management and document processing.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Collaborated with vendors to orchestrate efficient shipments of Type products to more than Number weekly customers.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT and marketing departments.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
B.Tech - Project Management Technology
Project Management Technology
Owerri, Nigeria 01.2003 - 10.2008
Skills
Cost analysis and savings
Capital spending
Process improvements
Strategic planning and execution
Purchasing and planning
Financial performance understanding
Expense budgets mastery
Inventory management
Relationship building
Delegation
Staff training/development
Scheduling
Recruitment
Budget development
Employee scheduling
Effective leader
Product development
Business Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved 100% Safe working record through effectively helping with security and safety management practices.
- Supervised team of 52 staff members.
- Collaborated with team of 10 in the development of Gas pipeline project.
- Documented and resolved international work conflicts which led to 45% increase in work efficiency.
Certification
HSE Level 2
Timeline
Operations Executive
Olamax International FZC
02.2022 - Current
Operations Manager
D KEONS BPO CONCEPT
09.2016 - 11.2021
QHSE Supervisor
WWO ENGINEERING LIMITED
07.2014 - 01.2016
Operations Supervisor
Ishmetric Engineering Group
08.2011 - 01.2014
Junior Project Manager
ISHEMETRICK ENGINEERING GROUP
01.2010 - 09.2011
Junior Operations Assistant
Ishmetric Engineering Group
04.2009 - 07.2010
B.Tech - Project Management Technology
Project Management Technology
01.2003 - 10.2008