Simon Casserlund
Langen
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Night Reception
Elite Hotels of Sweden
02.2023 - 07.2024
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored hotel's budget and financial records.
- Assisted in training new employees on hotel policies, procedures, and software systems (HMS) to ensure consistent standards across all shifts.
- Utilized specialized software systems (HMS) to manage reservations, guest information, and other essential data pertinent to night reception operations.
- Coordinated with morning-shift personnel to facilitate smooth handovers of information regarding overnight events or guest requests requiring followups.
- Guaranteed safety and security of guests by conducting regular inspections of hotel premises throughout the night.
- Updated hotel management on noteworthy incidents that occurred overnight through comprehensive reports detailing actions taken to address them effectively.
- Contributed to revenue growth by identifying opportunities for upselling services and promoting special offers during the night shift.
- Fostered positive relationships with guests by providing exceptional customer service at all times.
- Elevated overall guest experience by anticipating potential needs during their stay such as wake-up calls, transportation arrangements, or early breakfast options.
- Working alone in the entire building for 10 hour shifts at a hotel with 198 rooms.
Bartender and Waiter
Swedish Hockey League (Part Time)
12.2021 - 04.2023
Breakfast Host
Best Western (Part Time)
01.2021 - 04.2022
Breakfast Host
Scandic Hotels (Part Time)
01.2021 - 04.2022
Education
College Degree - Hospitality
Polhemsskolan
Sweden (Gävle)06.2021
Skills
- Customer service focus
- Multitasking proficiency
- Complaint Handling
- Staff Training and Development
- Stress Tolerance
- Teamwork orientation
- Decision-making capabilities
- Initiative-taking
- Customer service support
- Problem-solving abilities
- Computer Proficiency
- Critical Thinking
- Quick adapting and Learning
eSport, Fullstack Coding, Everything about Computer systems
eSport
Fullstack Coding (Javascript)
Computer systems
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Night Reception
Elite Hotels of Sweden
02.2023 - 07.2024
Bartender and Waiter
Swedish Hockey League (Part Time)
12.2021 - 04.2023
Breakfast Host
Best Western (Part Time)
01.2021 - 04.2022
Breakfast Host
Scandic Hotels (Part Time)
01.2021 - 04.2022
College Degree - Hospitality
Polhemsskolan
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