Simon Gardner

Senior Sales Manager role focused on generating new business, maintaining and building relationships, and growing revenue, for prospective business suitable for using the SumUp card reader products. In summary:

• Successfully generating new business via 'Warm Data' generated through the SumUp website, primarily through phone calls, emails and zoom meetings.
• Managed a portfolio of over 2000 accounts, ensuring customer satisfaction and retention.
• Negotiated contracts and closed deals, consistently meeting but mainly exceeding sales targets.
• Provided training and support to clients on the use of credit card reader technology.
• Conducted several latter stage interviews with prospective new SumUp Sales Managers.

Provided comprehensive and professional customer support for the thousands of SumUp Merchants using the card reader device. In summary:

• Provided exceptional customer support via phone, chat, and email, resolving a wide range of issues related to card payment processing.
• Handled an average of 80 customer interactions per day, maintaining a high customer satisfaction rate.
• Troubleshoot technical issues with card readers and payment systems, guiding customers through step-by-step solutions.
• Collaborated with the technical support team to escalate and resolve complex problems.
• Documented all customer interactions and resolutions in CRM (Salesforce) software to ensure accurate records.
• Participate in regular training sessions to stay updated on product knowledge and industry developments.
• As a senior representative, I also conducted several latter stage interviews for new SumUp prospects in the customer service department

Launched in May 2015, 'The Cellar' was an established promotions brand
in Liverpool,which has hosted a number of different sized nightclub
events over the past two and a half years, taking place in a range of
exciting venues across the city. Focusing solely on Techno, the events
hosted up and coming talent in small intimidate spaces, to well
established artists selling out 800 capacity warehouses. As founder of
the night, my broad range of responsibilities included:

• Directly liaising with booking agencies based in the UK and Europe,
  sending artist booking requests, negotiating terms and fees,
  handling invoices and exchanging contracts, and also building up a
  network of contacts for the unsuccessful artist requests (due to
  schedule clashes etc).
• Maintaining the brand Facebook page, which currently boasts
  almost 4000 organic followers, and being responsible for all online
  marketing campaigns. These primarily included Facebook posts and sponsored adds, along with other actions such as 'Like & Share' competitions, merchandise giveaways and also a mild Twitter presence.
• Recruiting part time student staff for the physical marketing
  campaigns,such as handing out flyers, putting up posters and
  commission based ticket selling.
• Personally handling all artist liaison on the night of the event. This
  included everything from arranging travel, accommodation, ground
  transport to and from the event, meeting riders and recruiting door
  staff.
• Operating an account with Skiddle -the channel which processed all
  our online ticket sales, and liaising with their team to resolve
  payment and technical issues.
• Liaising with artist management, relaying requests such as interviews
  and live stream enquiries back and forth.
• Outsourcing a brilliant freelance graphic designer and photographer.

At the time, Fab.com was the fastest growing e-commerce start up on
the planet, valued at a billion dollars. Based in Berlin, Fab provided it's
some 500 employees with a young and international workplace in the
heart of the city. My tasks included:

• Quickly resolving a high-volume of customer inquiries via (primarily)
  email and also phone in an engaging manner.
• Troubleshooting customer questions, issues and complaints, making
  sure the customers leave every interaction with a smile.
• Acting as a liaison between customer service and the other internal
  departments (including Designer Relations,Logistics and the buying
  team)
• Handling English customer inquiries on Facebook and Twitter
  Worked as part of the NPS (Net Promoter Score) project team to
  contact customers who weren't fully satisfied with their Fab
  experience and offer them a solution