Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Accomplishments
Certification
Timeline
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Sina Mushardt

Sina Mushardt

Munich,Germany

Summary

Energetic Front Desk Manager skilled in elevating guest experiences and streamlining operations. Enhanced team productivity, leading to higher guest satisfaction scores. Known for fostering welcoming atmosphere and resolving issues promptly to ensure smooth-running front desk.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Front Desk Manager

Hotel Vier Jahreszeiten Kempinski Munich
Munich, Germany
08.2025 - Current
  • Managed front desk operations, ensuring smooth running of daily activities.
  • Cooperated with management on implementing new policies aimed at enhancing service delivery.
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.

Front Office Supervisor

Hotel Vier Jahreszeiten Kempinski Munich
Munich, Germany
04.2024 - 07.2025
  • Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Oversaw 7 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.

Front Office Agent

Hotel Vier Jahreszeiten Kempinski Munich
Munich & St. Moritz, Germany & Switzerland
01.2023 - 04.2024
  • Managed room reservations using front office software efficiently.
  • Facilitated efficient communication by liaising between guests and hotel departments.
  • Ensured smooth check-in and check-out process for guests.
  • 3 month task force at Grand Hotel des Bains Kempinski St. Moritz during the winter season

Front Office Agent

Brenners Park-Hotel & Spa
Baden-Baden, Germany
07.2022 - 11.2022
  • Anticipating and exceeding guests' wishes, resolving their problems and complaints, checking guests in on arrival and out on departure

Apprenticeship as Hotel Business Specialist

Brenners Park-Hotel & Spa
Baden-Baden, Germany
07.2021 - 07.2022
  • Demonstrating the ability to understand business factors and interact with customers in different departments within the hotel (HR, Purchasing, Front Office, Finance)

Apprenticeship as Hotel Business Specialist

Sofitel Hamburg Alter Wall
Hamburg, Germany
09.2019 - 07.2021
  • Learning to interact with guests within operational departments such as Service, Housekeeping and Front Office.

Food and Beverage Attendant

Sir Stamford at Circular Quay
Sydney, Australia
11.2018 - 05.2019
  • Enhanced customer satisfaction by providing excellent service
  • Provided first-class customer care through helpful, friendly service.

Education

Higher National Diploma - Hotel Management

Hotel School HOGA
Germany
07/2019 - 07/2022

A-Levels -

Gymnasium Otterndorf
Otterndorf
08/2010 - 07/2018

Skills

  • Opera system administration
  • Samfex
  • Multilingual
  • Hotel operations understanding
  • Hospitality up-selling techniques
  • Empathy and understanding

Personal Information

  • Date of birth: 29/11/1999
  • Nationality: German

Languages

German
Native
English
Proficient
C2
French
Elementary
A1

Accomplishments

    1st runner up Best Hotel Business Specialist in Southern Germany

Certification

Upsell Champion, certified by The Right Balance Upselling Company


Supervisor Development Program certified by Kempinski

Timeline

Front Desk Manager

Hotel Vier Jahreszeiten Kempinski Munich
08.2025 - Current

Front Office Supervisor

Hotel Vier Jahreszeiten Kempinski Munich
04.2024 - 07.2025

Front Office Agent

Hotel Vier Jahreszeiten Kempinski Munich
01.2023 - 04.2024

Front Office Agent

Brenners Park-Hotel & Spa
07.2022 - 11.2022

Apprenticeship as Hotel Business Specialist

Brenners Park-Hotel & Spa
07.2021 - 07.2022

Apprenticeship as Hotel Business Specialist

Sofitel Hamburg Alter Wall
09.2019 - 07.2021

Food and Beverage Attendant

Sir Stamford at Circular Quay
11.2018 - 05.2019

Higher National Diploma - Hotel Management

Hotel School HOGA
07/2019 - 07/2022

A-Levels -

Gymnasium Otterndorf
08/2010 - 07/2018

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Sina Mushardt