Sina Mushardt
Munich,Germany
Summary
Energetic Front Desk Manager skilled in elevating guest experiences and streamlining operations. Enhanced team productivity, leading to higher guest satisfaction scores. Known for fostering welcoming atmosphere and resolving issues promptly to ensure smooth-running front desk.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Front Desk Manager
Hotel Vier Jahreszeiten Kempinski Munich
Munich, Germany
08.2025 - Current
- Managed front desk operations, ensuring smooth running of daily activities.
- Cooperated with management on implementing new policies aimed at enhancing service delivery.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
Front Office Supervisor
Hotel Vier Jahreszeiten Kempinski Munich
Munich, Germany
04.2024 - 07.2025
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Oversaw 7 front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
Front Office Agent
Hotel Vier Jahreszeiten Kempinski Munich
Munich & St. Moritz, Germany & Switzerland
01.2023 - 04.2024
- Managed room reservations using front office software efficiently.
- Facilitated efficient communication by liaising between guests and hotel departments.
- Ensured smooth check-in and check-out process for guests.
- 3 month task force at Grand Hotel des Bains Kempinski St. Moritz during the winter season
Front Office Agent
Brenners Park-Hotel & Spa
Baden-Baden, Germany
07.2022 - 11.2022
- Anticipating and exceeding guests' wishes, resolving their problems and complaints, checking guests in on arrival and out on departure
Apprenticeship as Hotel Business Specialist
Brenners Park-Hotel & Spa
Baden-Baden, Germany
07.2021 - 07.2022
- Demonstrating the ability to understand business factors and interact with customers in different departments within the hotel (HR, Purchasing, Front Office, Finance)
Apprenticeship as Hotel Business Specialist
Sofitel Hamburg Alter Wall
Hamburg, Germany
09.2019 - 07.2021
- Learning to interact with guests within operational departments such as Service, Housekeeping and Front Office.
Food and Beverage Attendant
Sir Stamford at Circular Quay
Sydney, Australia
11.2018 - 05.2019
- Enhanced customer satisfaction by providing excellent service
- Provided first-class customer care through helpful, friendly service.
Education
Higher National Diploma - Hotel Management
Hotel School HOGA
Germany 07/2019 - 07/2022
A-Levels -
Gymnasium Otterndorf
Otterndorf 08/2010 - 07/2018
Skills
- Opera system administration
- Samfex
- Multilingual
- Hotel operations understanding
- Hospitality up-selling techniques
- Empathy and understanding
Personal Information
- Date of birth: 29/11/1999
- Nationality: German
Languages
German
Native
English
Proficient
C2
French
Elementary
A1
Accomplishments
1st runner up Best Hotel Business Specialist in Southern Germany
Certification
Upsell Champion, certified by The Right Balance Upselling Company
Supervisor Development Program certified by Kempinski
Timeline
Front Desk Manager
Hotel Vier Jahreszeiten Kempinski Munich
08.2025 - Current
Front Office Supervisor
Hotel Vier Jahreszeiten Kempinski Munich
04.2024 - 07.2025
Front Office Agent
Hotel Vier Jahreszeiten Kempinski Munich
01.2023 - 04.2024
Front Office Agent
Brenners Park-Hotel & Spa
07.2022 - 11.2022
Apprenticeship as Hotel Business Specialist
Brenners Park-Hotel & Spa
07.2021 - 07.2022
Apprenticeship as Hotel Business Specialist
Sofitel Hamburg Alter Wall
09.2019 - 07.2021
Food and Beverage Attendant
Sir Stamford at Circular Quay
11.2018 - 05.2019
Higher National Diploma - Hotel Management
Hotel School HOGA
07/2019 - 07/2022
A-Levels -
Gymnasium Otterndorf
08/2010 - 07/2018
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