My favorite hobby is the computer In my free time, I like to read about other cultures But most of all I like to spend time with my family and enjoy the trips with the kids Electronics has always interested me and that's why I'm constantly making new projects and circuits with the Raspberry and Arduino
Simo Khaled
System Analyst And Administrator For Medical Expert-Systems And Diagnostics
Hamburg
Summary
Experienced Systems Analyst and Administrator with over 13 years of experience in Health-IT. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Healthcare IT specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how EHR Systems work. Motivated to learn, grow and excel in Management .
Overview
14
14
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Systems Analyst for Radiology Department
UKR
Hamburg
03.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Authored documentation for system configuration and troubleshooting.
- Introduced management tools to create and manage virtual server computing environment.(about 160 Server)
- Maintained applications to keep software current with necessary software updates and upgrades.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Monitored system performance and responded to alerts.
Systems Analyst for Diagnositcs Department
UKR
Hamburg
08.2021 - 03.2022
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Developed scripts and processes for data integration and maintenance.
- Created and updated database designs and data models.
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
- Provided safety reports and data analysis to building managers to inform security processes.
Senior System Administrator
UKR
Hamburg
10.2012 - 08.2021
- Standardized job tasks and trained junior team members on best practices and standards.
- Completed reports detailing network and systems performance and downtime issues.
- Created patches and solutions to fix bugs in existing applications.
- Trained end-users of Citirx and Microsoft Office on use, functionality and application to business problems.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Optimized system security and performance with proactive changes.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Worked with users to determine areas of technology in need of improved usability.
- Adopted cost-effective, useful solutions to implement into current systems.
- Detailed upcoming software upgrades and system sprints to team members.
- Implemented internet and intranet applications on multiple platforms.
- Integrated and updated software products to boost system compatibility.
- Developed modification program to determine compatibility with various software.
- Performed software installations and upgrades to Windows operating systems.
- Created nightly jobs for database backups.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Attended meetings to deliver status reports to key stakeholders.
- Maintained current software licenses for computers and mobile devices.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Mentored employees and offered constructive feedback for performance improvement.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Supported and maintained user account information.
- Installed and maintained Windows and desktop software, service packs, patches and anti-virus updates for over 7000 clients.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Used Novell Zenworks and SCCM to create detailed procedures and documentation for new software applications and hardware.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Retained existing clients and developed 11000 new accounts by extending high quality and efficient support service.
- Helped programmers and systems analyst test, debug and improve new programs.
- Performed tests of functionality, security and performance of different workstations and devices.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Desktop Support Specialist Cardiac Clinic
UKR
Hamburg
02.2009 - 10.2012
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Participated in team-building activities to enhance working relationships.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
Education
Dipl. Ing.(FH) - Electrical Engineering And Information Technology
FH Aachen University
Aachen, Germany 03.2000 - 09.2007
Skills
Medicaid management information systems
Certification
Microsoft Certified System Administrator Windows Server 2016
Interests
Timeline
Systems Analyst for Radiology Department
UKR
03.2022 - Current
Systems Analyst for Diagnositcs Department
UKR
08.2021 - 03.2022
Microsoft Certified System Administrator Windows Server 2016
09-2019
PRINCE2 Foundation Certificate in Project Management
09-2018
ITIL Foundation Certificate in IT Service Management
04-2017
Automating Administration with Powershell
11-2015
Managing Citrix XenDesktop 7 Solutions
12-2013
Novell Zenworks 11.2 Configuration Management Administration
05-2013
Senior System Administrator
UKR
10.2012 - 08.2021
Desktop Support Specialist Cardiac Clinic
UKR
02.2009 - 10.2012
Cisco Certified Network Associate (CCNA)
12-2008
Dipl. Ing.(FH) - Electrical Engineering And Information Technology
FH Aachen University
03.2000 - 09.2007
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