Sport
Sinan Can Dedeoglu
IT Administrator / Onsite Support
Summary
Resourceful System Administrator consistently responding to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 years of progressive IT experience.
Overview
12
12
years of professional experience
3
3
Languages
Work History
IT Administrator and Onsite Support
Grundy's Pumpenfabrik GmbH
09.2019 - Current
- Working together in a Team of Onsite Supporters spread across Europe and administrating all Countries in that Area.
- Supporting the global group Internal Services Division in operational projects.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
Apprenticeship IT Management Assistant
Grundy's Pumpenfabrik Gmbh
09.2016 - 06.2019
- Software Installation and Configuration
- Network Basics
- User Support
- Documentation and Record-Keeping
- Analytics and Troubleshooting
- Team collaboration
Sales Assistant
Amer Sports GmbH
08.2015 - 06.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Retail Sales Assistant - Short Term
Amer Sports GmbH
12.2013 - 07.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Retail Sales Assistant
Dirty Jerz Retail GmbH
10.2012 - 11.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
GED -
Theodor-Litt-Schule, Business School
Neumünster, Germany 04.2001 - 2015.04
Skills
IT Asset Management
Hardware troubleshooting
Help Desk Management
Remote Support
IT Infrastructure
Information Security
Incident Management
Teamwork and Collaboration
Mobile Device Management
PC diagnostics
Problem-solving abilities
Hardware Installation
Personal Information
- Date of Birth: 04/29/93
- Nationality: German
- Marital Status: single
Interests
Automotive Industrie
Timeline
IT Administrator and Onsite Support
Grundy's Pumpenfabrik GmbH
09.2019 - Current
Apprenticeship IT Management Assistant
Grundy's Pumpenfabrik Gmbh
09.2016 - 06.2019
Sales Assistant
Amer Sports GmbH
08.2015 - 06.2016
Retail Sales Assistant - Short Term
Amer Sports GmbH
12.2013 - 07.2015
Retail Sales Assistant
Dirty Jerz Retail GmbH
10.2012 - 11.2013
GED -
Theodor-Litt-Schule, Business School
04.2001 - 2015.04
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