Sinem Gürbüz

• Delivered world-class customer service to international passengers, ensuring a premium travel experience.

• Conducted safety and emergency procedures in compliance with international aviation standards, maintaining a flawless safety record.

• Promoted and exceeded duty-free sales targets through excellent product knowledge and interpersonal skills.

• Collaborated effectively with multinational teams, demonstrating strong communication and adaptability in a fast-paced environment.

• Ensured the comfort and well-being of passengers by providing personalized service tailored to individual needs.

• Supported operational efficiency by managing pre-flight preparations, boarding procedures, and in-flight logistics.

• Handled challenging situations, including customer complaints and unexpected issues, with professionalism and empathy.

• Participated in advanced training programs focused on luxury service delivery, enhancing the overall passenger experience.

• Delivered exceptional service to elderly residents in the restaurant, ensuring their dining experience was comfortable and enjoyable.

• Assisted residents with meal selection, served food and beverages, and ensured dietary requirements were met.

• Maintained cleanliness and organization of the dining area while providing personalized attention to residents’ needs, ensuring a welcoming atmosphere.

• Successfully managed a family-owned café, overseeing daily operations, staff coordination, and customer satisfaction.

• Ensured excellent customer service by creating a welcoming atmosphere and addressing individual needs with professionalism.

• Handled key responsibilities, including inventory management, supplier relations, and maintaining high hygiene and service standards.