Sky Roca
Wilmington
Summary
Experienced restaurant server and barista
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Tonic Seafood & Steak
06.2024 - Current
- Delivering impeccable customer service with a focus on attentiveness, professionalism, and a genuine passion for hospitality.
- Offering tailored wine pairings from an extensive wine list, ensuring an elevated dining experience by recommending the perfect wine to complement guests' meal selections.
- Demonstrating expert knowledge of the menu, including detailed descriptions of premium steaks and seafood offerings, preparation methods, and ingredient sourcing.
- Maintaining a keen eye for detail, from the presentation of dishes to the timing of service, ensuring seamless and personalized guest interactions.
Barista
Starbucks
02.2022 - Current
- Skilled in all areas of store operations, including oven handling, cash register functions, and beverage preparation, demonstrating versatility and a strong understanding of every position within the store.
- Efficiently memorize and apply an extensive range of drink components to deliver fast, high-quality beverages for both drive-thru and café guests, ensuring customer satisfaction and operational efficiency.
- Greet guests with a friendly and welcoming attitude, cultivating strong customer relationships by remembering frequent visitors’ orders and providing personalized service.
Banquet Manager
Harry's Savoy Grill
11.2023 - 12.2024
- Strategically assigned staff responsibilities to optimize productivity and meet critical deadlines
- Managed comprehensive banquet operations for events of up to 200 attendees
- Executed clear client contract consultations ensuring mutual understanding and expectation alignment
- Developed new team members through structured training on operational protocols and service excellence
- Designed distinctive event environments through customized décor, lighting, and spatial arrangements
Server
Banks- Seafood Kitchen
07.2023 - 10.2023
- Delivered exceptional guest experiences in an upscale seafood restaurant, emphasizing personalized service and attention to detail
- Demonstrated comprehensive knowledge of nightly specials, articulating intricate ingredient compositions and preparation techniques to enhance customer dining decisions
- Developed extensive expertise in seafood varieties, flavor profiles, and optimal wine pairings, with specialized knowledge in oyster varieties and complementary beverages
- Customized service approach based on individual preferences, dietary requirements, and occasion, providing thoughtful recommendations for wine selections and meal progression.
Server
Iron Hill Brewery & Restaurant
10.2019 - 05.2023
- Delivered exceptional service in a high-volume, fast-paced restaurant environment, consistently creating memorable dining experiences
- Maintained comprehensive knowledge of rotating craft beer selections, providing informed recommendations and tastings paired with menu items based on guest preferences
- Gained valuable operational insight by cross-training as an Expeditor, developing proficiency in kitchen operations and interdepartmental coordination
- Served as Lead Banquet Server, managing all aspects of private events including wedding rehearsals, corporate functions, and celebratory gatherings
- Achieved Certified Trainer status at Iron Hill Brewery, demonstrating leadership and commitment to maintaining service standards
Hostess
Trolley Taphouse & Catherine Rooney's
10.2018 - 05.2019
- Established positive first impressions through professional guest greeting protocols while efficiently managing simultaneous operational responsibilities, paying close attention to cleanliness
- Maintained composure and service standards during high-volume periods, ensuring consistent guest satisfaction
- Optimized dining room efficiency through strategic seating management, balancing prompt guest accommodation with appropriate service pacing
- Seamlessly transitioned between two restaurant locations, maintaining comprehensive knowledge of distinct menus and floor layouts
Education
Bachelor of Arts - Digital Media Literacy
Arizona State University
Phoenix, AZ05-2026
Skills
- Exceptional customer service
- POS system experience
- Food Safety Regulations Understanding
- Cash handling accuracy
- Training and development
Accomplishments
- Supervised team of 15 staff members.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- CPR/AED Certification
- Delaware Alcoholic Beverage Server Training - Delaware Restaurant Association
Timeline
Server
Tonic Seafood & Steak
06.2024 - Current
Banquet Manager
Harry's Savoy Grill
11.2023 - 12.2024
Server
Banks- Seafood Kitchen
07.2023 - 10.2023
Barista
Starbucks
02.2022 - Current
Server
Iron Hill Brewery & Restaurant
10.2019 - 05.2023
Hostess
Trolley Taphouse & Catherine Rooney's
10.2018 - 05.2019
Bachelor of Arts - Digital Media Literacy
Arizona State University
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