Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Slavko Popovic

Slavko Popovic

Hotel Manager | Hospitality Professional
Kikinda

Summary

Experienced hotel and restaurant manager with 15+ years in international hospitality, including cruise ships, exclusive restaurants, and luxury hotels. Skilled in team leadership, guest satisfaction, and operational excellence. Proven record of improving service quality, training teams, and managing financial performance. Fluent in English, with multicultural work experience across Europe.

Overview

14
14
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Hotel Manager

Scylla AG
05.2025 - Current
  • Leading hotel operations onboard a luxury river cruise ship.
  • Managing and motivating cross-departmental teams (reception, housekeeping, F&B, and kitchen).
  • Implementing service standards and quality controls to enhance guest satisfaction.
  • Monitoring financial performance, cost control, and operational budgets.
  • Coordinating events, excursions, and guest programs to deliver unique experiences.
  • Acting as the primary liaison between guests and corporate management.
  • Ensuring compliance with international safety, hygiene, and hospitality regulations.

Assistant Hotel Manager / Acting Hotel Manager

Scylla AG
03.2023 - 01.2025
  • Supervised staff across multiple departments and implemented service improvements.
  • Introduced structured training programs, increasing staff efficiency and guest feedback ratings.
  • Managed budgets, payments, and prepared financial reports for senior management.
  • Developed and launched marketing strategies to promote onboard services and boost revenue.
  • Oversaw recruitment, onboarding, and evaluation of staff performance.
  • Acted as Hotel Manager during peak seasons, ensuring seamless operations.

Maître d’hôtel

Scylla AG
06.2022 - 03.2023
  • Directed dining room operations, ensuring a fine dining experience onboard.
  • Coordinated with chefs and bar staff on daily menus, specials, and wine pairing suggestions.
  • Delivered high guest satisfaction scores by personalizing service and managing special requests.
  • Trained, coached, and supervised waitstaff to maintain consistency in service quality.
  • Managed guest complaints promptly and effectively to maintain loyalty.

Head Waiter & Sommelier

Konoba Zakan
06.2021 - 09.2021
  • Led fine dining service in an exclusive seafood restaurant in Kornati National Park.
  • Created and updated wine lists, pairing selections with seasonal dishes.
  • Organized table reservations, VIP guest service, and private events.
  • Provided expert wine recommendations to enhance guest experiences.

Inventory Officer

MS Berlin
12.2018 - 07.2019
  • Managed supply chain operations, procurement, and inventory records.
  • Improved stock control procedures, reducing discrepancies by 20%.
  • Maintained supplier relationships and negotiated cost-effective purchasing deals.
  • Prepared and analyzed financial reports for senior management.

Various Hospitality Roles

Cruise Maritime & Voyages
01.2012 - 01.2018
  • Held positions as Wine Steward, Bartender, Waiter across cruise ships and fine dining venues.
  • Gained extensive experience in guest services, wine recommendations, and bar operations.
  • Recognized consistently for customer satisfaction and professional service.

Restaurant General Manager

Dine & Wine Jamon
01.2013 - 01.2015
  • Oversaw all restaurant operations including finance, service, and staff management.
  • Designed and implemented seasonal menus with chefs, boosting customer retention.
  • Increased revenue through cost management and innovative promotions.
  • Trained and mentored staff, fostering teamwork and service excellence.
  • Implemented marketing campaigns and events to attract new clientele.

Education

Sommelier Certificate -

Serbian Sommelier Association (SERSA)
01.2016

CAD Mechanical Technician - undefined

Technical School “Mihajlo Pupin”
01.2008

Skills

  • Leadership & Management: Team supervision, staff training, performance evaluation
  • Operations & Finance: Budgeting, inventory, supplier coordination

    • Guest accommodations

    Guest services management

    Staff supervision

    Hospitality

    Staff training

    Employee development

    Food and beverage operations

    Training and mentoring

    Hotel operations

    Computer skills

    MS office

    Front desk management

    Organizational skills

Certification

STCW-95 Safety Certifications (basic firefighting, first aid, survival, personal safety)

Timeline

Hotel Manager

Scylla AG
05.2025 - Current

Assistant Hotel Manager / Acting Hotel Manager

Scylla AG
03.2023 - 01.2025

Maître d’hôtel

Scylla AG
06.2022 - 03.2023

Head Waiter & Sommelier

Konoba Zakan
06.2021 - 09.2021

Inventory Officer

MS Berlin
12.2018 - 07.2019

Restaurant General Manager

Dine & Wine Jamon
01.2013 - 01.2015

Various Hospitality Roles

Cruise Maritime & Voyages
01.2012 - 01.2018

CAD Mechanical Technician - undefined

Technical School “Mihajlo Pupin”

Sommelier Certificate -

Serbian Sommelier Association (SERSA)

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Slavko PopovicHotel Manager | Hospitality Professional