Sneha Baravkar
Summary
Experienced professional with over 8 years of experience in implementing and maintaining Global IT Infrastructure. I have worked on areas such as Wintel, Global data management capacity management and Access management along with experience in Microsoft Windows/Office support, Also I have worked with Service management for Cards and Home Buying portfolios with experience in the banking domain. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Utility Specialist
The Commonwealth Bank of Australia(CBA)
05.2021 - 01.2024
- Working knowledge of ServiceNow, used extensively to process Incidents, Requests, and Tasks
- Working Knowledge of Splunk tool, used for monitoring the flow of card applications that are in a stuck state
- Working knowledge of the Identity Manager tool which is used for monitoring the access of the users
- Working knowledge of RequestIT tool for raising requests like NSSR, Bulk revocation or CMDB updates, etc
- Working knowledge on User unactioned revocation tool\process to remediate the users that pending from the IDAM team
- Working knowledge of the Billing process with (DXC)vendor company and interacting with Project Managers to make sure the correct cost center is being charged
- Working knowledge of the Purge process and mainframe tool to obtain the reports for the purged cards
- Working knowledge of reporting and tableau tools to obtain monthly reports
- Working knowledge on SMP reviews for the required portfolio and updating the document
- Working knowledge of CAPGOV tool and reporting, monthly validating and updating the reports for more than 20+CIs
- Working knowledge of the ARC assessment process, capturing the MOM and Validating the questions on a yearly basis to get the correct rating of each CI service
- Working knowledge of the Myservice tool for CMDB updates
- Experienced in Documentation for various portfolios.
Production support Analyst
The Royal Bank of Scotland
12.2015 - 05.2021
- Working knowledge of Service Now, used extensively to process Incidents, Requests, Tasks, and change management-related requests in the form of TCRs, MCRs, SCRs Problem Records, etc
- Good knowledge of various networking protocols like TCP/IP, DNS, and NFS to facilitate the accurate transfer of data
- Working knowledge of RSA administration tool, BES Admin, Azure, Intune, and Office 365 mobile
- Ability to address IT problems with technical, and business perspectives by coordinating with team members
- Sound knowledge of Windows 2000/2007/2008/2010, and open-source O.S like Linux
- Working knowledge of Tivoli alert incidents and DFM alerts and housekeeping on the server volume for capacity management and working knowledge of restoring the data from snapshots on NAS storage
- Working knowledge of managing the capacity for Net-App infrastructure around 300+ volumes on different domains
- Working knowledge of PowerShell and robocopy commands
- Working knowledge of Treesize, Robocopy and Beyond compare tool for data management reports
- Process improvement via documentation, Agile Sprints, Kanban and Kaizen approach
- Working knowledge on Varonis tool to pull the reports for remediation activities
- Working knowledge of server Patching, legacy server decommissions and certificate update
- Working knowledge on Azure intune & office 365 mobile
- Working knowledge of housekeeping activity on home drive for capacity reduction for the Leaver accounts
- Working knowledge on Active directory for role groups \ server\home drive management
- Closely work with Storage team & SAM team, have a good knowledge of these domains
- Restrict access to application directories and files
- Provide least privilege to application users
- Ensuring effective controls are in place [access, policies, standards, ownership & quotas]
- Proactive monitoring of the file server estate to protect service availability / stability
- Legacy infrastructure risk remediation
- Drive small\medium scale projects related to IAM domain with the help of various technical teams and business owners
- Develop project plans and business cases
- Author and review technical documents, including maintenance of documents on our shared drive and intranet site
- Define Project plans\tasks
- Proactively manage changes in project scope, identify potential risks and devise contingency plans
- Perform or assist with acceptance testing, training, operational readiness activities, and support to ensure a complete application service is successfully delivered to the business
- Create presentations to explain the process and design of a product we work upon, this is shared in our calls with stakeholders and also added in the monthly service review
- Technical expertise, and excellent knowledge of IT security including network, OS, databases, web technologies, and applications
- Working knowledge on DFS and DHCP
- Working knowledge on capacity management handling entire RBS estate for the internal customers, provisioning them the required capacity as and when required with procurement request
- Working knowledge on managing capacity on server for home or shared drive, forecasting the required capacity to maintain the data
- Working knowledge on capacity management for different domains like Europa, FM, EMEA.
Education
Skills
- System Administration
- ITIL Knowledge
- Operations Management
- Technical Support
- Cybersecurity
- IT Infrastructure
- Microsoft Office
- Identity and Access Management Expertise
- Attribute-Based Access Control
- Cloud IAM Solutions
- User Provisioning
- Privileged access management
- AD Rights Delegation
Certification
- MCSA 2016 certified
- ITIL V3 Foundation certified
- Windows server 2012 trained
- PRINCE 2 Practitioner trained
- Agile Scrum Trained
- AWS cloud Practitioner Essentials
Accomplishments
- Participated in "NATIONAL SOCIAL SERVICE" (NSS) for 2 years
- Participated in "GRAVITY PROJECT EXPO" competition
- Won the second prize in "BOT Mareo" a technical event
- Worked on "Data Analytics project - machine learning in R" in RBS
Personal Information
- Date of Birth: 05/04/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Service Utility Specialist
The Commonwealth Bank of Australia(CBA)
05.2021 - 01.2024
Production support Analyst
The Royal Bank of Scotland
12.2015 - 05.2021
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