S'NYE DILLARD
Bear
Summary
My name is S’nye Dillard, from Newark DE, age 21.
Known for being outgoing, hard-working, and straight to the point, I believe these qualities would make me a strong asset to your organization. Since discovering my passion for healthcare in 2019, I have been dedicated to helping others through emotional support, physical assistance, and providing comfort. This drive has inspired me to pursue a career in nursing, with plans to further my education in the field. With my hands-on experience, strong work ethic, and commitment to patient care, I am confident in my ability to contribute to your team and am excited about the opportunity to make a positive impact. Thank you for considering my application.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Christiana Care Wilmington Hospital
Wilmington
06.2024 - Current
- Regularly check and record blood pressure, heart rate, respiratory rate, and temperature.Observe and report any abnormalities or significant changes in vital signs.Use appropriate equipment (e.g., thermometers, sphygmomanometers) to ensure accurate measurements.
- Help patients with activities of daily living (ADLs) such as eating, bathing, dressing, and toileting.Ensure the patient is comfortable and well-hydrated.Provide support for mobility, including repositioning and helping patients move safely.
- Offer a comforting presence and listen to the patient's concerns.Reassure the patient and their family members to reduce anxiety and fear.Maintain empathy and compassion, acknowledging the emotional needs of the patient.
- Assisted with patient admissions, discharges and transfers.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Medical Assistant
Delaware Cardiovascular Associates
Bear
03.2021 - 07.2024
- Promoted to run company's Remote patient monitoring system through CARDIODIAGNOSTICS consisting of 100+ pts
- Sanitized, restocked, and organized exam rooms and medical equipment
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary
- Obtained client medical history, medication information, symptoms, and allergies
- Patient checkout
- Performed medical records management, including filing, organizing and scanning documents
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care
- Completed EKGs and other tests based on patient presentation in office
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Registered new patients into practice management software program accurately entering demographic information.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Cashier
Ritas (Currently Named Philly Ice)
New Castle
04.2018 - 07.2023
- Learned duties for various positions and provided backup at key times
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained work area and kept cash drawer organized.
- Managed inventory levels by restocking shelves as needed.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Followed all safety protocols while preparing food items for customers.
- Greeted customers and answered questions about menu items and store policies.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier
Marshalls
Newark
05.2021 - 03.2022
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
- Provided backup support for other departments when needed, showcasing versatility within retail environment
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier
Tropical Smoothie Cafe
Newark
10.2020 - 05.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage
- Assisted customers with returns, refunds and resolving transaction issues
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
- Stocked, tagged and displayed merchandise as required
- Performed routine maintenance on equipment such as fryers and grills.
- Managed inventory levels by restocking shelves as needed.
- Operated cash register accurately and efficiently during transactions.
- Monitored expiration dates on perishable goods to minimize waste.
- Assembled and served meals according to specific guest requirements.
- Greeted customers and answered questions about menu items and store policies.
- Adhered to all sanitation regulations set by local health department standards.
Volunteer
Delaware Cardiovascular Associates
Bear
03.2020 - 03.2021
- Developed strong organizational and communication skills through coursework and volunteer activities
- Collaborated with team members to develop strategies in increasing customer satisfaction
- Created educational materials to convey important information to service recipients
- Provided guidance to new volunteers, ensuring they felt welcomed, supported, and knowledgeable about their roles within the organization
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges during volunteer events
- Worked in team environment to maintain high levels of productivity
- Gained operational knowledge and supported departmental needs
- Provided assistance to staff in the daily operations of the organization.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Handled incoming calls and directed callers to appropriate department or employee.
- Received and distributed mail, letters and packages.
- Assisted with set up for social events and food deliveries.
- Offered reception coverage to relieve staff during absences or breaks.
- Worked closely with staff members to develop meaningful ways that corporate sponsors can engage in volunteering initiatives.
Education
Associate of Science - Nursing
Delaware Technical And Community College
Newark, DE06.2027
No Degree -
Delaware State University
Dover, DE08-2022
High School Diploma -
Howard Highschool of Technology
Wilmington, DE06.2022
Skills
- Interpersonal Skills
- Attention to Detail
- Medical Procedures
- Patient Flow Management
- Problem-solving abilities
- Pharmacy Relations
- Medical Assistant (RMA)
- Patient Chart Tracking
- Medical billing and coding
- Data Entry
- Adaptability
- Complex Problem-Solving
- Vital Sign Monitoring
- EMR / EHR
- Patient care
- Vital sign monitoring
- Medical records management
- Wound care
- Communication skills
- Patient positioning
- Feeding assistance
- Catheter care
- Blood glucose monitoring
- Patient hygiene management
- Restocking supplies
- Active listening
- Professional bedside manner
- CPR certification
- Time management
- Adaptable
- Medical terminology
- Electronic health records
- Data entry
Timeline
Patient Care Technician
Christiana Care Wilmington Hospital
06.2024 - Current
Cashier
Marshalls
05.2021 - 03.2022
Medical Assistant
Delaware Cardiovascular Associates
03.2021 - 07.2024
Cashier
Tropical Smoothie Cafe
10.2020 - 05.2021
Volunteer
Delaware Cardiovascular Associates
03.2020 - 03.2021
Cashier
Ritas (Currently Named Philly Ice)
04.2018 - 07.2023
Associate of Science - Nursing
Delaware Technical And Community College
No Degree -
Delaware State University
High School Diploma -
Howard Highschool of Technology