Sofia Sanchez Davila
Summary
Dynamic and adaptable professional with expertise in first-level support, project management, and workflow optimization. Specializing in Odoo system support, I provide employees with the assistance needed to ensure smooth, efficient processes. I also lead projects aimed at streamlining operations, using Jira to organize and manage tasks while integrating SAFe to improve team collaboration and enhance project delivery. My approach focuses on maximizing operational efficiency, improving team productivity, and delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Process Owner - Odoo First Level Support
EKU Power Drives GmbH
01.2023 - Current
- Facilitated regular meetings with cross-functional teams to monitor progress, address challenges, and share best practices, ensuring alignment with project goals.
- Trained employees on department procedures and best practices, enabling faster onboarding and smoother team integration in Odoo. Optimized workflows, resulting in increased operational efficiency and productivity.
- Developed innovative solutions to complex system issues, significantly improving overall process efficiency and effectiveness.
- Organized projects currently integrating the use of Scaled Agile Framework with Jira to enhance teamwork quality and deliver more effective results.
Odoo Implementation
ABC Gourmet
02.2021 - 10.2021
- Implemented Odoo from scratch, tailoring the system to support business operations.
- Configured and optimized key modules such as E-learning, Point of Sale (POS), Inventory, Purchase, and Sales.
- Provided training to staff on the use of the Odoo system, improving their efficiency in daily tasks.
Office Assistant (Intern)
El Mundo Newspaper
05.2018 - 07.2018
- Assisted with daily office tasks, contributing to a well-run work environment
Education
Bachelor's Degree in International Business - Business Administration
Universidad De Medellin
Medellin, Colombia09.2023
OdooERP Functional Training -
Udemy
Virtual 01.2021 - 03.2021
Skills
Workflow Design and Analysis
Process Mapping
System Configuration
Project Management
Training Management
Adaptability and Flexibility
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Process Owner - Odoo First Level Support
EKU Power Drives GmbH
01.2023 - Current
Odoo Implementation
ABC Gourmet
02.2021 - 10.2021
OdooERP Functional Training -
Udemy
01.2021 - 03.2021
Office Assistant (Intern)
El Mundo Newspaper
05.2018 - 07.2018
Bachelor's Degree in International Business - Business Administration
Universidad De Medellin
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