Hi, I’m
Sofia Valcheva
Burgas
Summary
Diligent sales manager with proven track record in sales management, leading teams to achieve sales targets and improving customer satisfaction. Demonstrated ability to implement effective sales strategies and foster strong client relationships. Skilled in team leadership and strategic planning.
Speaking fluent English and German.
Overview
2026
years of professional experience
Work History
Concentrix
Senior Sales Representative
2022 - 2023 (1 education.year_Label)
Job overview
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
Sutherland Global
Subject Matter Expert
2014 - 2016 (2 education.years_Label)
Job overview
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Neckermann and Thomas Cook
Quality and Team Manager
2011 - 2014 (3 education.years_Label)
Job overview
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Concentrix
Sales Representative
2020 - 10.2022
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Neckermann and Thomas Cook
Representative
2004 - 2011 (7 education.years_Label)
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Concentrix
Associate Sales Manager
03.2023 - Current
Job overview
- Developed comprehensive sales training materials for new hires, resulting in a more efficient onboarding process.
- Organized weekly sales meetings to review progress towards goals, discuss challenges faced by the team members and strategize on action plans moving forward.
- Conducted regular WBR and QBR with stakeholders, identifying potential opportunities for business expansion.
- Collaborated with sales team to create targeted promotions, driving revenue growth in key product categories.
Education
University "Prof. Dr. Asen Zlatarov"Bulgaria
Master of Science from International Business
01-2010
University "Prof. Dr. Asen Zlatarov"Bulgaria, Burgas
Bachelor of Science from Tourism Management
01-2008
English Language SchoolBulgaria, Burgas
from English And German Language
01-2003
Skills
- Team motivation techniques
- Effective sales presentations
- Client development
- Data-driven performance analysis
- Sales team training
- Verbal and written communication
- Relationship building
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
Timeline
Associate Sales Manager
Concentrix
03.2023 - Current
University "Prof. Dr. Asen Zlatarov"
Master of Science from International Business
University "Prof. Dr. Asen Zlatarov"
Bachelor of Science from Tourism Management
English Language School
from English And German Language
Senior Sales Representative
Concentrix
2022 - 2023 (1 education.year_Label)
Subject Matter Expert
Sutherland Global
2014 - 2016 (2 education.years_Label)
Quality and Team Manager
Neckermann and Thomas Cook
2011 - 2014 (3 education.years_Label)
Sales Representative
Concentrix
2020 - 10.2022
Representative
Neckermann and Thomas Cook
2004 - 2011 (7 education.years_Label)
Similar Profiles
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Francois Angela CagayanFrancois Angela Cagayan
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix
Russel LopezRussel Lopez
Social Media Analyst at ConcentrixSocial Media Analyst at Concentrix
Loai Al-ShannagLoai Al-Shannag
Customer Support Advisor at ConcentrixCustomer Support Advisor at Concentrix
Dr. Anna Kovacheva-AngelovaDr. Anna Kovacheva-Angelova
Neurologist at ''Heart and Brain Hospital'' – BurgasNeurologist at ''Heart and Brain Hospital'' – Burgas