Experienced , effective and adaptable bilingual (English&French) individual bringing forth valuable industry experience and a passion for management , drafting and implementation of operational business processes . Results oriented with a proven track record of improving overall operations within a company or department to ensure organizational goals are achieved.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Expert for Order to Cash and Lead to Order Management
Robert Bosch Morocco Sarl
09.2022 - Current
Implemented a tracking file of sales agreements for every country in Africa (Greater South Africa, Egypt, Tunisia, Angola, Morocco, Ghana, Kenya and Nigeria) to ensure compliance and transparency in sales agreement signed between Bosch and external Customers
Published and implemented procedures to ensure compliance with Bosch internal regulations and external legal requirements of each country related to order management/ lead to order such as Account creation procedure, annual incentive, Cash management, Account receivables with much focus on long overdue management, write off
Liaised with legal team in the revision of Sales Agreements
Implemented, coordinated and prepared the countries for the Corporate Audit in collaboration with the respective in countries stakeholders through the audit readiness projects by identifying internal control weakness of processes and areas of improvements by ensuring that mitigating controls are put in place
Coordinated the achievement of the Automated Order Quota (AOQ) rate in Africa from 22% in 2023 to 57% YTD 2024 through monthly meetings with the countries by doing a deep dive on the blockages of the usage of the available automated tools such as B2B portal, Nobot, EDI and providing solutions
Supported in the achievement of a major KPI thus cash flow by reducing the long account receivables from 1.5M Euros to 750K Euros in YTD 2024
Monthly reporting on high level on major defined KPIs through data analysis such as customer master data, Long Overdue, AOQ to the Power Tools Africa Management
Team Lead for Customer Service in West, Central and East Africa
Robert Bosch Ghana Ltd
01.2020 - 09.2022
Ensure 87% to 90% conversion of received orders to sales
Generate monthly, mid-month sales forecast for all 3 hubs for onward submission to the Board of Management
Participate in monthly business review and weekly sales round up meetings reviewing forecast, sales and future projections with sales leaders and business units heads in Morocco
Collaborate with cross functional teams (Marketing, Sales, Planning Logistics; Physical logistics; Accounting; and other departments) to ensure satisfactory customer delivery and process improvement
Sales Operation Africa
Robert Bosch Ghana Ltd
09.2016 - 09.2020
Spearhead setting up of Sales Foreign Agencies -Africa Hub (32 countries) in Kenya, Ghana and Germany
SAP POE/P13 Key User for West Africa and role expert for MLB business
Support in the creation, documentation and implementation of customer service processes and procedures for Sales Foreign Agencies
Act as First level support to users in Africa for SAP POE /P13 systems/process related topics for MLB business
Successfully coordinated Technical Upgrade of SAP POE system for Africa country sales offices (Egypt, Ghana, Morocco, Tunisia, Nigeria) in 2020
Customer Order Management Execution for West/Central Africa
Robert Bosch Ghana Ltd
09.2016 - 12.2020
Book customer orders into POE system, ensure maximum allocations on orders, monitoring of Idoc transmissions and eliminations of errors for successful delivery creation
Create proforma, initiate inspection processes with inspection companies
Arrange pick ups from warehouse (Dubai or Germany) with forwarder and ensure shipment arrive to destination country on scheduled time with correct documentations
Manage post-sales processes correctly and in a timely manner, including processing of Credits notes, debits notes, returns and complaints
Time management, Communication skills, Data Analysis Skills, Teamwork
Education
Bachelor of Science - Human Resources Management
Central University
Accra, Ghana
10-2010
Skills
Time management
Communication skills
Data Analysis Skills
Teamwork
Operational Excellence
Certification
Certificate in Dealing with Classified Informations, 01/01/24
Certificate in Project Management, 01/01/10
Timeline
Process Expert for Order to Cash and Lead to Order Management
Robert Bosch Morocco Sarl
09.2022 - Current
Team Lead for Customer Service in West, Central and East Africa
Robert Bosch Ghana Ltd
01.2020 - 09.2022
Sales Operation Africa
Robert Bosch Ghana Ltd
09.2016 - 09.2020
Customer Order Management Execution for West/Central Africa
Marketing Intern at IP Robert Bosch LLC - BSH Bosch Und Siemens Hausgeräte DepartmentMarketing Intern at IP Robert Bosch LLC - BSH Bosch Und Siemens Hausgeräte Department
Process Associate - Order To Cash Order Management (North American Region) at Clariant India LtdProcess Associate - Order To Cash Order Management (North American Region) at Clariant India Ltd
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC