Sofiath Atanda
Summary
Experienced , effective and adaptable bilingual (English&French) individual bringing forth valuable industry experience and a passion for management , drafting and implementation of operational business processes . Results oriented with a proven track record of improving overall operations within a company or department to ensure organizational goals are achieved.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Expert for Order to Cash and Lead to Order Management
Robert Bosch Morocco Sarl
09.2022 - Current
- Implemented a tracking file of sales agreements for every country in Africa (Greater South Africa, Egypt, Tunisia, Angola, Morocco, Ghana, Kenya and Nigeria) to ensure compliance and transparency in sales agreement signed between Bosch and external Customers
- Published and implemented procedures to ensure compliance with Bosch internal regulations and external legal requirements of each country related to order management/ lead to order such as Account creation procedure, annual incentive, Cash management, Account receivables with much focus on long overdue management, write off
- Liaised with legal team in the revision of Sales Agreements
- Implemented, coordinated and prepared the countries for the Corporate Audit in collaboration with the respective in countries stakeholders through the audit readiness projects by identifying internal control weakness of processes and areas of improvements by ensuring that mitigating controls are put in place
- Coordinated the achievement of the Automated Order Quota (AOQ) rate in Africa from 22% in 2023 to 57% YTD 2024 through monthly meetings with the countries by doing a deep dive on the blockages of the usage of the available automated tools such as B2B portal, Nobot, EDI and providing solutions
- Supported in the achievement of a major KPI thus cash flow by reducing the long account receivables from 1.5M Euros to 750K Euros in YTD 2024
- Monthly reporting on high level on major defined KPIs through data analysis such as customer master data, Long Overdue, AOQ to the Power Tools Africa Management
Team Lead for Customer Service in West, Central and East Africa
Robert Bosch Ghana Ltd
01.2020 - 09.2022
- Ensure 87% to 90% conversion of received orders to sales
- Generate monthly, mid-month sales forecast for all 3 hubs for onward submission to the Board of Management
- Participate in monthly business review and weekly sales round up meetings reviewing forecast, sales and future projections with sales leaders and business units heads in Morocco
- Collaborate with cross functional teams (Marketing, Sales, Planning Logistics; Physical logistics; Accounting; and other departments) to ensure satisfactory customer delivery and process improvement
Sales Operation Africa
Robert Bosch Ghana Ltd
09.2016 - 09.2020
- Spearhead setting up of Sales Foreign Agencies -Africa Hub (32 countries) in Kenya, Ghana and Germany
- SAP POE/P13 Key User for West Africa and role expert for MLB business
- Support in the creation, documentation and implementation of customer service processes and procedures for Sales Foreign Agencies
- Act as First level support to users in Africa for SAP POE /P13 systems/process related topics for MLB business
- Successfully coordinated Technical Upgrade of SAP POE system for Africa country sales offices (Egypt, Ghana, Morocco, Tunisia, Nigeria) in 2020
Customer Order Management Execution for West/Central Africa
Robert Bosch Ghana Ltd
09.2016 - 12.2020
- Book customer orders into POE system, ensure maximum allocations on orders, monitoring of Idoc transmissions and eliminations of errors for successful delivery creation
- Create proforma, initiate inspection processes with inspection companies
- Arrange pick ups from warehouse (Dubai or Germany) with forwarder and ensure shipment arrive to destination country on scheduled time with correct documentations
- Manage post-sales processes correctly and in a timely manner, including processing of Credits notes, debits notes, returns and complaints
- Time management, Communication skills, Data Analysis Skills, Teamwork
Education
Bachelor of Science - Human Resources Management
Central University
Accra, Ghana10-2010
Skills
- Time management
- Communication skills
- Data Analysis Skills
- Teamwork
- Operational Excellence
Certification
- Certificate in Dealing with Classified Informations, 01/01/24
- Certificate in Project Management, 01/01/10
Timeline
Process Expert for Order to Cash and Lead to Order Management
Robert Bosch Morocco Sarl
09.2022 - Current
Team Lead for Customer Service in West, Central and East Africa
Robert Bosch Ghana Ltd
01.2020 - 09.2022
Sales Operation Africa
Robert Bosch Ghana Ltd
09.2016 - 09.2020
Customer Order Management Execution for West/Central Africa
Robert Bosch Ghana Ltd
09.2016 - 12.2020
Bachelor of Science - Human Resources Management
Central University
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