Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Websites
Timeline
Generic

Sogand Zomorrodi

Munich

Summary

Innovative Data Analyst and Product Specialist with a proven track record in leveraging advanced technology to drive business success. Expertise in predictive analytics, machine learning, and real-time data processing to deliver actionable insights and optimize customer experience. Demonstrated ability to develop sophisticated data visualizations, integrate custom APIs, and streamline data pipelines for enhanced operational efficiency. Adept at conducting cutting-edge research and implementing innovative solutions in various domains, including sustainability monitoring and risk management. Strong background in technical training, onboarding, and creating high-impact documentation to support user adoption and system integration. Committed to using data-driven strategies to support decision-making and foster continuous improvement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Adobe
Munich
06.2024 - Current
  • Engineered and executed onboarding programs for American and German institutional customers, leveraging Adobe's suite of tools to accelerate user proficiency and achieve a 30% faster time-to-value.
  • Utilized deep technical knowledge to provide customized training sessions to clients, resulting in a 40% increase in Adobe product adoption and a 25% reduction in support tickets.
  • Implemented technology-driven onboarding strategies, using data analytics to tailor support for clients with billion-dollar revenues, which led to a 35% improvement in customer satisfaction scores.
  • Applied expertise in Adobe Creative Cloud to streamline onboarding for institutional clients, achieving a 20% increase in engagement, and a 15% boost in renewal rates.

Risk Management Intern

MAN Trucks & Bus
10.2023 - 03.2024
  • Assisted in the development of risk assessment models for 10+ key projects, improving risk identification accuracy by 25% through advanced data analysis techniques.
  • Analyzed and reported on risk metrics for 15+ ongoing projects, resulting in a 30% improvement in risk mitigation strategies and a 20% reduction in potential project delays.
  • Collaborated on the implementation of a new risk management software, contributing to a 40% increase in reporting efficiency and a 15% reduction in data processing time.
  • Conducted risk audits for 12 departments, identifying and documenting over 50 potential risks, which led to the development of targeted mitigation plans, reducing overall risk exposure by 20%.
  • Contributed to risk management dashboards for senior management, enhancing visibility into risk trends and leading to a 25% improvement in decision-making speed.

Product Specialist

IntegrityNext
12.2022 - 08.2023
  • Managed the implementation and integration of sustainability monitoring features within the web application, resulting in a 40% increase in user engagement and data accuracy.
  • Utilized advanced data analytics tools to analyze and optimize the performance of sustainability metrics, leading to a 30% improvement in reporting accuracy and efficiency.
  • Developed and delivered technical training sessions for end-users on new web application functionalities, enhancing user adoption rates by 25% and reducing support queries by 15%.
  • Collaborated with development teams to refine application algorithms for real-time sustainability data processing, achieving a 35% reduction in data latency, and improved system responsiveness.
  • Conducted in-depth product demos and technical support for clients, successfully onboarding new accounts, and improving overall customer satisfaction by 20%.
  • Implemented advanced data visualization tools within the application, enabling users to generate custom sustainability reports and insights, increasing report generation efficiency by 40%.

Data Analyst

Retail Performance Company ( RPC)
11.2021 - 03.2022
  • Conducted innovative research into advanced data analytics methodologies, leading to the development of a predictive model that improved customer churn prediction accuracy by 35%.
  • Implemented machine learning algorithms to analyze customer behavior data, uncovering actionable insights that enhanced customer experience and resulted in a 25% increase in satisfaction scores.
  • Developed and deployed real-time data dashboards using cutting-edge visualization tools, providing stakeholders with actionable insights that accelerated decision-making processes by 30%.
  • Led a project integrating natural language processing (NLP) techniques to analyze customer feedback, driving a 20% improvement in service customization and targeted marketing strategies.
  • Utilized advanced statistical techniques to identify trends and correlations in large datasets, contributing to a 40% increase in the efficiency of customer segmentation and targeted outreach.

Education

Master of Science - Technology And Management

Technical University of Munich
09-2024

Bachelor of Arts - Economics

Azad University
07-2018

Skills

  • Predictive Analytics & Modeling
  • Advanced Data Visualization Techniques
  • Machine Learning Integration
  • Natural Language Processing (NLP) for Customer Insights
  • Real-Time Data Processing
  • Custom API Development & Integration
  • Data Pipeline Optimization
  • Innovative Risk Assessment Techniques
  • Technical Onboarding & User Training
  • Advanced Statistical Analysis
  • Sustainability Metrics Enhancement
  • Customer Experience Optimization
  • Automated Reporting Solutions
  • Data-Driven Strategy Development
  • High-Impact Technical Documentation

Affiliations

  • National Champion in free-style swimming

Languages

Persian
First Language
German
Proficient (C2)
C2
French
Intermediate (B1)
B1
English
Proficient (C2)
C2

Certification

  • Scrum Master

Timeline

Customer Success Manager

Adobe
06.2024 - Current

Risk Management Intern

MAN Trucks & Bus
10.2023 - 03.2024

Product Specialist

IntegrityNext
12.2022 - 08.2023

Data Analyst

Retail Performance Company ( RPC)
11.2021 - 03.2022

Master of Science - Technology And Management

Technical University of Munich

Bachelor of Arts - Economics

Azad University

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Sogand Zomorrodi