Summary
Overview
Work History
Education
Skills
Work Preference
Software
Timeline
Generic
Solomon Ionela-Veronica

Solomon Ionela-Veronica

Customer Support Specialist
KONZ, TRIER

Summary

About myself: Looking always to learn new things, adding new skills and grow professionally. Self-motivated person, team-player with strong organizational skills .Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work History

WEB SERVICE DESK –Customer Support

PARTS EUROPE
TRIER, GERMANY
01.2024 - Current
  • Providing digital data files to the dealers, using the main tools: File Pro, Dex , Ftp-clients
  • Job Responsibilities:
  • Process payments and handle returns, exchanges, and refunds
  • Assist customers with inquires and resolve any issues that may arise
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied emerging technologies to update and maintain site applicability.
  • Validated third-party code to comply with internal standards and technical requirements.

LOGISTIC DEPARTAMENT

KLINIKUM MUTTERHAUS
TRIER, TRIER
01.2023 - 12.2023
  • Supplying the departments with all the necessary equipment to facilitate the entire process of caring for the patients received
  • Job Responsibilities:
  • Distributes commercial documents to the interested departments: accounting, warehouses
  • Training, checking and monitoring of subordinate staff and prepare their monthly worksheets.
  • Collaborated with cross-functional teams to design and develop innovative web applications tailored to client
  • Successfully migrated legacy systems to newer technologies, minimizing downtime during the transition process while maintaining full functionality.
  • Integrated third-party APIs into existing applications, expanding feature sets without compromising stability or performance.

TRAVEL AGENT

EUROPEAN INVESTMENT BANK
LUXEMBOURG, LUXEMBOURG
09.2022 - 12.2022
  • Building travel packages based on travel requests according with EIB policy
  • Job Responsibilities:
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

RECRUITMENT AND TRAVEL CONSULTANT

NIDAB PRODUKTION AB
GALATI, ROMANIA
03.2017 - 09.2022
  • Buying travel packages based on shipyards requests according to client demands
  • Recruitment the proper team for the client request
  • Maintaining relationship with our clients from shipyards from Sweden, Norway and France
  • Managing interviews and tests with qualified people for demanding projects
  • Research and compare available travel and hotels accommodations to identify the best available option for each project need
  • Perform external "payroll" transactions on behalf of the company, using the company's cards
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

MARKETING EXECUTIVE ASSISTANT

Galati, TRATTORIA ALFREDO SRL
Galati, ROMANIA
06.2006 - 02.2017
  • Developing a strong relation with the customers
  • Propose and execute marketing plans
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Communicated marketing strategy and campaign performance to verify alignment with corporate sales .

PRIMARY EDUCATION HEADTEACHER

EDUCATION MINISTRY ROMANIA
Galati, ROMANIA
09.2001 - 08.2008
  • Language teaching (En/Ro) for small children on primary classes
  • Job Responsibilites:
  • Teach them to use new words in English and how they are used in different conversations
  • Pedagogic skills
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

GENERAL SECRETARY

ANGLOTEX SRL
Galati,, ROMANIA
09.2002 - 05.2006
  • Relationship building: building rapport and maintaining relationships with board members and key stakeholders at all levels across the business
  • Job Responsibilities
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Streamlined office processes by implementing efficient filing systems and organizational tools.
  • Maintained accurate records of company policies, procedures, and guidelines for easy reference by staff members.
  • Organized travel arrangements for executives, resulting in cost-effective bookings that met all requirements.
  • Assisted in budget development and monitoring, contributing to responsible financial management within the company.
  • Demonstrated attention to detail when proofreading correspondence and other documents before distribution.
  • Reduced office supply expenses through diligent inventory management and strategic purchasing decisions.
  • Improved overall office efficiency by identifying areas for improvement and implementing appropriate solutions.
  • Contributed to successful event planning by coordinating logistics such as venue selection, catering services, and guest invitations.
  • Supported executive decision-making by providing well-researched data and background information.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Education

Bachelor of Science - FOREIGN LANGUAGES

DUNĂREA DE JOS UNIVERSITY
GALATI
10.2006 - 08.2009

PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - PUBLIC RELATIONS

ROMANIA EDUCATION MINISTERY
GALATI
07.2022 - 10.2024

COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION – DATA PROTECTION SECURITY SRL -

ROMANIA EDUCATION MINISTERY
GALATI
02.2021 - 03.2021

HUMAN RESOURSES

HUMAN RESOURCES REFRENT – CENTRUL DE CONSULTANTA SI STUDII EUROPENE
09.2005 - 11.2005

Skills

  • LANGUAGE SKILLS
  • Mother tongue(s): ROMANIAN
  • Other language(s):
  • Spoken interaction
  • ENGLISH C1
  • FRENCH A1
  • GERMAN A2
  • SKILLS
  • Teamwork ;Problem-Solving
  • Good listener and communicator
  • Customer service
  • Handling conflict
  • Organization
  • Amadeus
  • Oracle PeopleSoft Travel
  • Microsoft Office (Word, Excel, PowerPoint)
  • People Soft
  • Client Relationship Management
  • Front Desk Operations
  • Account Management
  • High-Volume Environments
  • Sales Negotiation
  • Logistics Support
  • Travel Arrangements
  • Company Branding

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePaid sick leaveHealthcare benefitsPaid time offFlexible work hoursWork from home optionPersonal development programsCareer advancement

Software

Dex

File pro

Jira

Office

Saga

Executive

Timeline

WEB SERVICE DESK –Customer Support

PARTS EUROPE
01.2024 - Current

LOGISTIC DEPARTAMENT

KLINIKUM MUTTERHAUS
01.2023 - 12.2023

TRAVEL AGENT

EUROPEAN INVESTMENT BANK
09.2022 - 12.2022

PUBLIC RELATIONS AND COMMUNICATION ASSISTANT COURSE - PUBLIC RELATIONS

ROMANIA EDUCATION MINISTERY
07.2022 - 10.2024

COURSES – RESPONSIBLE FOR PERSONAL DATA PROTECTION – DATA PROTECTION SECURITY SRL -

ROMANIA EDUCATION MINISTERY
02.2021 - 03.2021

RECRUITMENT AND TRAVEL CONSULTANT

NIDAB PRODUKTION AB
03.2017 - 09.2022

Bachelor of Science - FOREIGN LANGUAGES

DUNĂREA DE JOS UNIVERSITY
10.2006 - 08.2009

MARKETING EXECUTIVE ASSISTANT

Galati, TRATTORIA ALFREDO SRL
06.2006 - 02.2017

HUMAN RESOURSES

HUMAN RESOURCES REFRENT – CENTRUL DE CONSULTANTA SI STUDII EUROPENE
09.2005 - 11.2005

GENERAL SECRETARY

ANGLOTEX SRL
09.2002 - 05.2006

PRIMARY EDUCATION HEADTEACHER

EDUCATION MINISTRY ROMANIA
09.2001 - 08.2008

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