Sonia Ben Ticha

• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Recruited top talent to maximize profitability.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

• Guided applicants through processes of obtaining visas and required documentation.
• Skilled at working independently and collaboratively in a team environment.
• Successfully operated heavy equipment such as forklifts.
• Volunteered at local community organizations, providing assistance with day-to-day operations.
• Trained staff in visa and immigration procedures to deliver optimal support for wide range of immigrants.
• Supported applicants through visa process and helped correct different issues

• Developed and maintained courteous and effective working relationships.
• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Ran errands and provided general office support in a professional environment.
• Proved successful working within tight deadlines and a fast-paced environment.

Responsibilities included creation and modification of reservation, fare calculation issuing and reissuing of tickets, handling of ticket refunds, and advisory service to customers, preparation and authorization.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Cross-trained and backed up other customer service managers.
• Met customer call guidelines for service levels, handle time and productivity.
• Updated account information to maintain customer records.

• Provided primary customer support to internal and external customers.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained staff on operating procedures and company services.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Responded proactively and positively to rapid change.
• Tracked customer service cases and updated service software with customer information.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Maintained high customer satisfaction standards to meet or exceed targets.
• Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Created and optimized records management strategies to coordinate and protect information.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Oversaw ticketing, gate and ramp services.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Escorted handicapped passengers from terminal to aircraft.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• Developed promotional materials for travel packages to market hot destinations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Helped customers with passport and visa applications.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Collaborated with colleagues to create and promote special travel packages.
• Conducted market research to investigate potential new travel destinations.