Sonia Toubiwou
Ottawa,Canada
Summary
Aspiring cyber security professional with focus on safeguarding information systems and mitigating security threats. Capable of identifying vulnerabilities and implementing robust security protocols through hands-on experience with various security tools and techniques. Eager to contribute to team by leveraging analytical skills and knowledge of current cyber threats.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Cybersecurity Student Intern
MAYK
Toronto, ON
2025.06 - 2025.07
- Email Security Architecture: Replicated Office Protect’s rules in Exchange Online to enforce attachment blocking and external tagging, reducing phishing vulnerability surfaces by an estimated 35%.
- Threat Surface Reduction: Deployed automated spam detection and anonymous file-sharing controls, successfully mitigating unauthorized data exfiltration risks across enterprise channels.
- Compliance & Governance: Engineered a custom NIST CSF compliance template to conduct an organizational gap analysis, isolating critical system vulnerabilities for targeted remediation.
- Policy Development: Overhauled core cybersecurity policy documents to deliver 100% audit-ready tracking, resulting in zero-defect documentation readiness for regulatory reviews.
Bilingual Technical Support / Solutions Specialist
Various Tech Contracts
2018.01 - 2025.01
- Incident Management: Spearheaded technical diagnostics and hardware/software resolutions for global users, maintaining a 95%+ first-contact resolution (FCR) rate across FR, EN, and DE sectors.
- Data Log Analysis: Systematically analyzed and logged hundreds of system vulnerabilities, building a centralized technical repository that cut average troubleshooting cycle times by 15%.
- Critical Escalations: Managed high-priority escalation pathways for complex network and equipment failures, coordinating cross-functionally with senior engineers to safeguard operational uptime under strict SLAs.
- Process Optimization: Partnered with management to design and execute structural support workflow improvements, boosting overall team operational efficiency by 20%.
- Contracts: Synergie Hunt International, Xperigo, Mindspace (TDCX), Teleperformance.
Education
Diploma - Cybersecurity Specialist
Herzing College
Ottawa, ONBachelor’s Degree - International Relations & European Studies
University of Bucharest
BucharestSkills
- NIST Cybersecurity Framework (CSF)
- Enterprise Risk Management
- Microsoft Exchange Online Security
- Cloud Infrastructure Protection
- Threat Surface Reduction
- Incident Access Control
- Policy & Governance Auditing
- Technical Root Cause Analysis
- Vulnerability Remediation
- Data Log Diagnostics
- SLA Management
- Cross-Functional Escalation
- Multilingual Stakeholder Management
- Commercial Awareness
- Advanced Troubleshooting
Certification
CompTIA Security+ / Certified in Cybersecurity (CC – ISC²) | Candidate in Progress
Timeline
Cybersecurity Student Intern
MAYK
2025.06 - 2025.07
Bilingual Technical Support / Solutions Specialist
Various Tech Contracts
2018.01 - 2025.01
Bachelor’s Degree - International Relations & European Studies
University of Bucharest
Diploma - Cybersecurity Specialist
Herzing College