Sonu RekhaSaiKumar

Serve as a BCP/DR Project Manager for the Infrastructure in AZ Technology SE. I am responsible for the following.

1. Tool /SaaS service Project ( Cloud Resiliency Orchestrator) to automize and Orchestrate the Disaster Recovery of Infrastructure services and Applications.

2. Directed Activities within DR program including information security audits, establishing diaster recovery process, development of continuity plans, recovery support and critical system recovery.

3. Provide ad-hoc project management, facilitation & operations subject matter expertise support for stakeholders & Business initiatives.

4. Developed & executed a product roadmap that resulted in a 25% increase in customer satisfaction and overachieved revenue within an year.

5.Assisted in creating Command Center Plan for AZ Technology SE.

6. Collaborated with stakeholders to prioritize product features based on customer feedback.

Worked as 50% Agile Master & 50% project Manager.

1. Successfully trained and transited the squad to Agile methodology as part of organization Transformation.

2. Managed the product backlogs and facilitated sprint planning and scrum ceremonies.

3. Monitored Sprint Progress and managed stakeholders, vendors , ensuring that the team met its goals.

4. Managed project releases and conducted post release analysis, implemented

5. developed and maintained product backlogs, ensuring that Product development was on track and aligned with company goals.

1. Perform Third Party Risk Assessment to assess effectiveness of Vendor's Controls against ISO 27001, BAFIN, DORA.

2. perform Security risk assessments with focus on existing and new systems.

3. Complete security requirements, assessments, analysis and testing

4. Assist with documentation of policies, standards and operational processes.

5.conducted IT controls risk assessments that include reviewing organizational policies, standards and guidelines

6. Led a cross functional team in the development of policies , processes and procedures required to support the response to crisis Management and support business continuity Plans.

1. Assist Crisis Manager to provide crisis intervention services during emergencies or disasters.
2. Assist in identifying risk factors that can lead to a disaster or emergency situation and assist in preventing mitigating.
3. Assist with preparations for major events such as natural disasters, terrorist attacks, pandemics.
4. Responsible for performing mock crisis drills.
5. supported in creating the Emergency Manual and responsible for quarterly maintenance

• Identified and immediately resolved issues with network devices.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Assisted IT staff on troubleshooting issues and closing calls.

1. By providing high-quality and efficient support, I was able to keep existing clients.
2. Described network solutions to customers to aid in problem resolution. Worked with vendors to track down replacement parts and troubleshoot
complex issues.
3. Malware, ransomware, and other threats were removed from laptops and desktop computers.
4. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
5. Led a support team that assisted an average of 2000 users globally in a 24/7 support environment as a level-two supervisor.

1. Processed over1000+ support requests for technical assistance on a wide range of issues related to BYOD.
2. Uploaded new software, rolled out updates, and applied patches to Windows servers.
3. Worked closely with windows Systems and IOS users to provide solutions to operations issues via phone, email, live chat, and web.
4. Led the BYOD team of 8 members , managing outlook, Teams installation in work mobiles for 3000 users